About the Role
As our Business Intelligence Analyst for the Merchant Platform, you’ll collaborate with other cross-functional teams (Product Managers, Business Strategist, Marketing, Research, and Data Science) to find useful business insights within a large amount of data. You’ll assist these teams in setting up success metrics for particular products/features, optimize existing services and systems, and ensure data quality and source of truth availability.
On a daily basis, you’ll process data streams to produce data foundation, analytical dashboards, and product / feature trackers. Here, you'll get a front row seat in understanding how one of the largest Asian SuperApps makes use of its data. Your efforts will help remove highly-complex analytical blockers presented to the team, and contribute to the overall expansion and efficiency of Gojek's Merchant platform.
What You Will DoAct as a thought partner/collaborate with cross functional stakeholders in helping the team set the success metrics for particular products/features, optimize existing services and systems, and ensure data quality and source of truth availabilityDrive data-driven decision making and practices within the cross-functional team through strong project management practices Independently execute root cause analysis to solve the issues impacting product or feature roll-out to serve our merchants-partners betterContinuously improve and govern the foundational data context that supports the end-to-end product through enforcing strong data management practices and challenging the system development and business process which negatively impacts the trust to our data context; develop or establish the policy to govern internal stakeholders when requiredDevelop required self-serving analytics tools (i.e. data mart, dashboard, tracker) with proper data modelling to democratize data for our stakeholders; establish required data acquisition and pipeline to build the self-serving analytics tools by driving product and data warehouse counterpartsEvaluate product experiments and measure the impact to our North Star metric (e.g. proactively suggest A/B tests or experimentations for product features and evaluate the impact on whether to increase the exposure or to stop the experiment)
What You Will NeedAt least 4 years of experience in Business Intelligence / Product Analytics / System or Business Analyst (within these industries is a plus: B2B, tech consultancy, or in a hyper-growth tech company)Experience in master data management and data migration best-practices are a mustExcellent problem-solving and process thinking skills Well-versed with SQL (primarily analytics function) and Python for analysis in cloud environments (Google Bigquery)Good understanding and experience in data modelling, ETL, data visualization and reporting tools (eg. Tableau / Metabase / Google Data Studio)Comfortable using statistical/mathematical approaches to solve analytical problemsExperience with Clevertap / Google Analytics is a big plus
About the Team
The Merchant Platform team is a big group of over 50 team members based across Singapore and Indonesia. The gist of our role is to create an ecosystem of solutions to support our merchant-partners on the Gojek platform better manage and grow their business, while enabling both internal and external product stakeholders to develop merchant-based solutions in a sustainable manner.
Our merchant-partners are one of the core stakeholders in our Gojek ecosystem; they’re involved in various offerings such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. As the Merchant Platform team, we work closely with our merchant-partners to understand their daily needs and concerns, and relay these insights to our internal product stakeholders to build platforms and interfaces on our mobile apps that ensure our merchant-partners’ success on the Gojek platform. Should you have a question about how to run processes in the development of merchant-partner products, we are your people! Currently, our team has been specifically hard at work tackling issues within the engineering arena to enhance the experience our merchant-partners have utilizing our platform and services. We aim to establish Gojek as the most trusted partner for all our merchant-partners.
We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-partners’ everyday lives. When we aren’t working, you’d probably find us with our nose in books, or our eyes glued to the TV screen watching the latest Netflix drama. We’re equally concerned with each others’ personal and professional developments, and work together to get our job done well.