About the Role

Fasten your helmet and climb on board if you’re ready to be our Commercial - Retail Industry Lead. In this role, you'll be an integral player in the Commercial Retail Industry Expert team. You'll focus your efforts on growing our retail merchant-partners' business and development channels and bring Gojek's AdTech and PromoTech to the market. As the "top-of-mind" retail knowledge expert for our internal and external stakeholders, you'll help develop market growth plans and establish strong ties with our merchant-partners, and act as the link between them and our internal product teams. You'll have ample opportunity to hone your consultative sales and relationship management skills. Your efforts will directly enhance the growth trajectory of our merchant-partners' businesses, consequently generating a new revenue stream for Gojek, and creating a sustainable, positive socioeconomic impact in our communities.


What You Will Do
  • Be the top-of-mind Retail Knowledge expert for internal & external stakeholders
  • Act as a consultant to our merchant-partners, providing business, marketing, and growth strategy recommendations with Gojek’s Ads and Promo Tools
  • Build strong & enduring relationships with key external stakeholders for the natively Offline Retail Segment
  • Develop marketing growth plans for respective merchant-partners with the Campaign Management Team, and manage the implementation of the plan accordingly with Sales team
  • Strengthen internal sales channel capability to quickly scale the reach, impact, and revenue we generate through our Ad and Promo Tools
  • Establish internal & external sales channel strategy & management processes for Gojek’s Ads & Promo tools/solutions, include pricing, product/solutions bundling, and communications
  • Act as the bridge between our merchant-partners and product teams, channeling insights from the former to the latter
  • What You Will Need
  • At least 6 years of experience working as an Account Manager, in the Sales or Marketing fields, or similar
  • A Bachelor's or Master's degree in Marketing, Management, or a related field
  • Excellent grasp of the English language (written & verbal)
  • Proficiency in basic presentation skills and tools (i.e. PowerPoint or Google Slides)
  • Proficiency in basic modelling skills and tools (i.e. Excel or Google Sheet)
  • Strong analytical thinking skills to translates analytical reports into management presentations, and provide guidance to resolve issues
  • Strong business acumen with an end-to-end problem-solving mindset to analyze various business issues within your function and identify the appropriate solutions
  • A personable and open personality in order to build and maintain strong relationships with both internal and external stakeholders
  • About the Team

    Our Commercial Retail Industry Expert team is a family of 12 Industry Leads and 8 Industry Managers/Specialists based in Jakarta, Indonesia. Our main responsibility is to groom & generate a new revenue stream for Gojek through our AdTech and PromoTech. How does one achieve this, you may ask? By focusing our efforts on scaling our retail merchant-partners' businesses, and by developing new go-to-market channels for our AdTech and PromoTech solutions.

    For instance, if a smaller food related merchant-partner has an issue with breaking through a glass ceiling on GoFood, we come in to identify their exact pain points, then using our AdTech and PromoTech, devise opportunities and solutions to help them break through. Our role is much like a consultant, advising our merchant-partners on various growth strategies and breaking down any barriers that impede that growth.

    Our team has seen recent success in aiding a major QSR increase their sales in 2020 by 40% from the previous year. Simultaneously, we've also managed to push a double-digit growth in advertising revenue between 1H 2020 and 2H 2020 alone. We're driven by our shared desire to see our merchant-partners flourish in their respective domains, especially after witnessing the results of our combined efforts in their everyday lives.

    As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being too. To stay connected while adhering to social distancing rules, we love to have random catch up video calls to discuss the latest happenings in our lives, the books and shows we're enjoying, and our plans for when we can all meet up again.


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    Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.

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