About the Role

As a Credit Operations chapter leader, you will be responsible for managing the end-to-end credit operations process, starting from the initiation until reconciliation. You will be responsible to translate all of the credit operations process for every product in Gojek Financial Services platform, starting from the coordination to implementing the process.
What You Will Do
  • Translate credit operations process for every product in Gojek Financial Services, coordinating with relevant stakeholders to implement the process
  • Provide consult/advice to Head of Operations Management and collaborating with other chapter lead to meet Operations Management's objectives
  • Oversee the resource management for credit operations (headcount, infrastructure)
  • Proactively involved with any project/improvement/automation related with credit operations process
  • Maintain achievement for monthly credit operations SLA metrics
  • Provide excellent leadership for all team members of credit operations chapter
  • Develop team capabilities through trainings & mentoring
  • What You Will Need
  • At least 5 years hands on working experience in credit/general operations for the Financial services industry, preferably in digital lending area
  • Ability to work independently with minimum supervision
  • Good project management skills to implement multiple initiatives concurrently
  • Proficient with the digital lending credit operations procedures, regulations and methodology
  • Ability to maintain confidentiality as necessary
  • Excellent English & Bahasa written and communication skills
  • Good leadership and interpersonal skills
  • Good analytical skill, and comfortable with presenting/liaising with senior management
  • About the Team

    The Credit Operations chapter is part of the wider Operations Management family in Gojek Financial Services. The chapter leader will be assisted by 2 team leads, with the total team consisting of about 20 members. This chapter strives to provide operational excellence in the end-to-end credit operations process required to provide excellent financial services for our customers. This is done by translating and bridging requirements from multiple stakeholders and crafting the most optimum credit operations process. 

    We always aim for the delicate balance between user experience, company’s risk appetite, and having the eventual process be as painless as possible to be executed by the team. That’s why first and foremost our mindset will always be automation and seamless system integration. So, we can scale up the business without having to necessarily scale up the team.

    As a team, we’re concerned not only with the growth of the company, but each other’s personal growth and well-being, too; we enjoy bonding over our shared love of Food, Music, Travelling and especially recently how to keep things fun at home. With WFH becoming more normalized, you best believe we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix marathons, anyone?😜).


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    Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.

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