About the Role
As our Data Analyst for the Consumer Platform, you'll dive deep into some of the most challenging analytical problems for the platform that powers Gojek's SuperApp. You’ll focus your efforts on supporting the analytics and data products (automated dashboards, reports, alerts, and simulation tools) which aim to create business impact at scale. Specifically, you’ll conduct general analysis on each new feature/product, dive deep into understanding user behavior insights to make sound business decisions, and provide data visualizations to track Consumer Platform's overall performances. Your efforts will aid Consumer Platform at a level of detail that enables our stakeholders to identify and address critical issues and align deliverables according to the team’s priorities and requirements.
What You Will DoDeliver insight and analysis using statistical tools, data visualization, and business use cases with the Product and Business teamsConduct analysis to determine new project pilot settings, new features, user behavior, and in-app behaviorBuild & maintain dashboards for tracking business performance and product adoptionAssist Product Managers and Business teams in creating data-backed decisionsCollaborate with Consumer Platform's Product and Business teams in identifying new avenues for growth and opportunities, and back their product delivery with experimentationBuild first cut Machine Learning models based on product requirementsAutomate data extraction by creating de-normalized tables
What You Will NeedAt least 4 years of work experience dealing with product analytics, data, and statisticsExpertise in SQL with experience using data visualization and dashboarding tools (e.g. Tableau, Metabase, Google Data Studio, Clevertap, Python)Experience in Machine Learning technologies (i.e. forecasting, clustering, statistical significance test, predictive modeling, and text mining)Experience in delivering products as end-to-end data solutions (from data pipelining to analysis, presenting, and scalable adaption)A strong business sense with the ability to transform ambiguous business and product issues into well-scoped, impactful analysisStrong ability to design and conduct simple experimentsA goal-oriented, critical-thinking mindset with the ability to work equally well within a team and independently with minimal supervision
About the Team
The Consumer Platform group is spread out across Singapore, Bengaluru, and Jakarta. We provide scalable solutions for a wide range of products at Gojek, develop strategies that improve solution time for any user queries, and manage multiple features such as the homepage, identity, chat, communication and our CareTech services. We’re a family of 10 data folk who field analytical, decision science, and data science related issues for our consumers, and work to understand their behavior, trends, and preferences on our app. Currently, our team has been keeping busy not only building chatbot and NLP classifiers, but are also in the works to further personalize our app, providing more catered suggestions to our users through leveraging on data science and machine learning technologies.
While our team is based all over the region, we are mutually concerned about ensuring our users have an exceptional experience every time they utilize our app, and have any technical issue or query answered efficiently. When we aren’t busy working, you could probably find us bonding over our shared love of mobile games, and trying to keep ourselves healthy and happy as we prioritize a healthy work-life balance working from home.