<div><b>About The Role </b></div><div><br></div><div>Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build &amp; maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.</div>

About The Role 

Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build & maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.


<li>Prepare sales forecasts and budgets; set transaction targets in areas like product mix,sales volume, market shares in their territory</li><li>Analyze consumer behavior, market insight, field situation, and market trend in their territory</li><li>Regular review leads merchants (i.e. monitor merchant growth, transfer merchants to new categories, competitor activity, etc.)</li><li>Provide advice to the merchant based on valid data analytics result in order to increase number of transaction</li><li>Create regular report to what's happened in their respective areas toward Regional/Nation-Wide company strategy</li>

<li>2 years relevant experience with preferable industries: top 5 FMCG / Telecommunication company;</li><li>Preferably has spent significant time (&gt;1 year) in representative area and has strong network and knowledge about the region will be a plus;</li><li>Has existing relationship or able to bridge, develop and maintain good relationship with key partner;</li><li>Strong business sense and have good understanding of the markets, customers, and competitors;</li><li>Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment.</li>

<div><b>About the Role</b></div><div><br></div><div>Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build &amp; maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.</div>

About the Role

Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build & maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.


<li>Actively relate to Leads provided through Motion Standard and Virtual Engagement.</li><li>Routinely conduct business review session and proactively giving solution to merchants in order to grow their business through consultative selling motion.</li><li>Determine the problems faced by merchants and help solve them, including those related to merchant spending, troubleshooting, document changes or adding new outlets, entities or brands.</li><li>Actively observe competitor movements and market movements.</li><li>Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.</li><li>Actively support the city's focus projects (Merchant Partnership, Assortment, etc).</li><li>Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.</li><li>Routinely attend training, socialize new products and develop skills.</li>

<li>Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.</li><li>2 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Tech company and preferably has spent significant time (&gt;1 year) in representative area and has strong network and knowledge about the region will be a plus.</li><li>Good business sense and have good understanding of the markets, customers, and competitors.</li><li>Has existing relationship or able to bridge, develop, and maintain good relationship with key partner.</li><li>Excellent communication and negotiation skills.</li><li>Fact-based/number-oriented individual and able to interpret data to make data-driven decisions.</li><li>Comfortable working under pressure in a fast-paced and ambiguous environment.</li><li>Self-motivated with a results-driven approach.</li>

<div><b>About the role:</b></div><div>Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.</div>

About the role:
Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.


<li>Actively relate to Leads provided through Motion Standard and Virtual Engagement.</li><li>Routinely provide feedback to merchants by making Report modules always&nbsp; conducting Business Reviews. and actively penetrate promos and ads from leads that are their responsibility.</li><li>Determine the problems faced by merchants and help solve them, including identify and grow merchants in the respected portfolio as the future growth driver, those related to troubleshooting, document changes or adding new outlets, entities or brands.</li><li>Actively observe competitor movements and market movements.</li><li>Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.</li><li>Actively support the city's focus projects (Merchant Partnership, Assortment, etc).</li><li>Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.</li><li>Routinely attend training, socialize new products and develop skills.</li>

<li>At least 3 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Bank/Tech company and preferably has spent significant time (&gt;1 year) in representative area and has strong network and knowledge about the region.</li><li>Has business sense and have good understanding of the markets, customers, and competitors.</li><li>Has existing relationship or able to bridge, develop, and maintain good relationship with key partner.</li><li>Excellent communication and negotiation skills.</li><li>Fact-based/number-oriented individual and able to interpret data to make practical data-driven decisions.</li><li>Comfortable working under pressure in a fast-paced and ambiguous environment.</li><li>Self-motivated with a results-driven approach.</li><li>Willing to be placed anywhere in Gojek area of operations.</li>

<div><b>About the Role</b></div><div><br></div><div>Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.</div>

About the Role

Account Manager (AM) will manage a smaller number of higher-revenue higher-growth SMB merchants. Main responsibility is to ensure that the merchants grow their business in GoFood platform and increase adoption of in app features as business needs. They should understand what the merchants need and provide advice upon it.


<div><b>About the role:</b></div><div>Area Operations Associate is a role bridging between the operational and analytical side of business. You need to understand problems and pain points from driver partners, But in the same time, You must be able to translate driver partners’ insight into quantifiable metrics, validate, sizing, and prioritize the problem to be solved.</div>

About the role:
Area Operations Associate is a role bridging between the operational and analytical side of business. You need to understand problems and pain points from driver partners, But in the same time, You must be able to translate driver partners’ insight into quantifiable metrics, validate, sizing, and prioritize the problem to be solved.


<li>Coordinate warehouse, driver support unit/walk-in center in the area: onboarding, troubleshooting, attribute stock &amp; selling, issue escalation</li><li>Conduct driver engagement via offline &amp; online event, various training, Swadaya program (Gojek’s initiative to reduce driver expense via partnership with multiple stakeholders), and control spending</li><li>Gather feedback from teams, drivers partner &amp; field, validate insight with data, and offer continuous improvement idea to Area Operations Manager</li><li>Manage driver community &amp; deeply engaged with each Key Opinion Leader (KOL)&nbsp;</li><li>Conduct analysis and proposal to achieve business objective or solve problem in your designated area</li><li>Oversee and manage team’s works &amp; project management</li>

<li>Minimum 3 years of experience in related field, preferably from multinational company;</li><li>Strong at relationship building, communication skill, and community management;</li><li>Strong analytical thinking and problem solving skills;</li><li>Attention to detail &amp; able to manage team performance</li><li>Proficient in Excel/Google Sheets;</li><li>Intermediate in spoken and written in English.</li>

<div><b>About the Role</b></div><div><br></div><div>Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area </div>

About the Role

Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area 


<li>Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including:&nbsp;&nbsp;driver acquisition management, driver engagement management (loyalty &amp; retention and safety &amp; performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)&nbsp;</li><li>Collaborate with Area Operations Manager for day-to-day escalated issues around driver services</li><li>Learn and apply good insights from an operations perspective during the process of establishing new areas of service</li><li>Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district</li><li>Ensure SOP and legal compliance in the district</li><li>Support AOM in product changes roll out in the region</li><li>Support AOM by providing analysis for operations and consumer engagement activities in the area</li>

<li>Having at min 3 years experience in operations</li><li>Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods</li><li>Having a good understanding of supply and demand planning</li><li>Having good communication skills and good attention to detail and routine activities</li><li>Able to create creative solutions toward operation issues and empower relevant teams to execute properly</li><li>Able to handle communication in community or mass conflict&nbsp;</li><li>Fluent in Bahasa Indonesia &amp; proficient in spoken and written in English</li>

<div><b>About The Role</b></div><div><br></div><div>Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.</div>

About The Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.


<li>Ensure problem solving according to agreed process &amp; based on standard operational procedure</li><li>Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations</li><li>Handle all the driver community, multi-channel communication and driver care in the area</li><li>Manage driver care service time and driver satisfaction</li><li>Execute events related to operations</li><li>Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area</li><div><br></div>

<li>Fresh graduate or having min. 1 year experience in startup industry preferably.</li><li>Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent</li><li>Must have capabilities in analytical thinking and problem solving through BigQuery analytics.</li><li>Embraced continuous improvement</li><li>Strong communication skills and bias for action.</li>

<div><b>About The Role </b></div><div><br></div><div>You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction &amp; sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.</div>

About The Role 

You will play a pivotal role in supporting the Sales team in Area South Sumatra, ensuring the smooth operation of the merchant department, and enhancing merchant satisfaction & sales. This individual is responsible for coordinating merchant sales activities, addressing merchant inquiries, maintaining merchant sales records, and fostering relationships with key stakeholders to drive sales effectiveness and organizational success.


<li>Develop and implement procedures for effective sales support administration;</li><li>Monitor and analyze sales support team performance to identify areas for improvement and implement strategies to increase efficiency;</li><li>Ensure all sales inquiries and issues are addressed promptly and accurately, with a focus on improving merchant satisfaction &amp; topline sales metrics;</li><li>Coordinate with the merchant sales team to streamline sales processes and remove obstacles in the sales cycle;</li><li>Execute GoFood onboarding timely &amp; ensure that there is no backlog: <b>1</b>. P2 claim to P1; <b>2.</b> Virgin corporate onboarding from webform;<b> 3. </b>Re-submit documents to KYC right away whenever there is an entry</li><li>Able to understand KYC follow up reasons based on FAQ and able to know when to escalate</li><li>Collaborate with other departments to ensure sales and marketing strategies are aligned and support the overall goals of the organization;</li><li>Assist in the development and implementation of sales policies and practices that drive sales effectiveness.</li>

<li>Bachelor's degree in Business Administration, Marketing, or a related field;</li><li>Minimum of 3 years of experience in sales support, account management, customer service, sales-marketing administration related or a supervisory role within a sales-focused organization;</li><li>Strong customer/merchant partner focus and project management skills preferred;</li><li>Has data reporting skills, preferred both Bahasa Indonesia and English;</li><li>Strong analytical and problem-solving abilities by utilizing e.g. Google Sheet, etc;</li><li>Detail and deadline oriented;</li><li>Strong stakeholder management and cross-functional collaboration;</li><li>Able to adapt in a fast-changed environment.</li>

<div><b>About the Role</b></div><div><br></div><div><span style="font-size: 10pt;">You will be responsible for developing Gojek products by creating and implementing strategic marketing plans across various touch points namely visibility, partnership, and digital to name a few. You will also be responsible for the marketing funnel of Gojek products across the representative Area, aligned with the headquarters initiatives. You will work closely with the User Growth, Marketing, and cross-functional team.</span></div>

About the Role

You will be responsible for developing Gojek products by creating and implementing strategic marketing plans across various touch points namely visibility, partnership, and digital to name a few. You will also be responsible for the marketing funnel of Gojek products across the representative Area, aligned with the headquarters initiatives. You will work closely with the User Growth, Marketing, and cross-functional team.


<li>Support Area Senior Manager to drive User Growth focus areas in terms of Visibility &amp; Partnership which will deliver POI domination, POS merchants branding, standard package that will deliver Area target completed orders and active users.</li><li>Manage all day to day marketing executional activities from all areas needed to deliver the User Growth plans. e.g. contract, PO, invoice, etc.</li><li>Ensure all User Growth activities in areas are delivered with a given standard of accuracy, completeness, timeliness as per the standard package and local initiatives.&nbsp;</li><li>Externally supervise vendors/daily workers in executing merchant branding and POI domination on a regular basis.</li><li>Internally work with direct responsibility to deliver area executions and targets by executing events, exhibits, and other activities.</li><li>Good with data to develop and execute clear integrated strategies of digital marketing with clear metrics and excellent results.</li><li>Responsible for setting the integrated communications plan and ensuring consistency of messaging and brand communications. Working closely with the sales, government relations, and operations team.</li>

<li>Min. 2 years of working experience in Marketing/Sales</li><li>Good understanding of local knowledge</li><li>Strong analytical and planning skills</li><li>Good communication and presentation skills</li><li>Excellent problem-solving skill with the ability to play it well independently and in a team</li><li>Good collaboration with compassion and proactiveness</li><li>Agile and fast in thinking and execution</li><li>Have exposure of working at a top global FMCG company would be a plus point</li>

<div><b style="font-size: 18px;">About The Role</b></div><div>We are seeking a highly analytical and detail-oriented Demand Growth Associate to join our GoSend Strategy &amp; Planning team at Gojek in Jakarta, Indonesia. In this role, you will play a pivotal part in shaping data-driven strategies to enhance transactions, drive customer acquisition, and improve retention of our GoSend and GoBox services. You will contribute to the implementation of demand generation initiatives, analyze customer behavior to generate actionable insights, and support optimization efforts that fuel the growth of our core businesses.</div>

About The Role
We are seeking a highly analytical and detail-oriented Demand Growth Associate to join our GoSend Strategy & Planning team at Gojek in Jakarta, Indonesia. In this role, you will play a pivotal part in shaping data-driven strategies to enhance transactions, drive customer acquisition, and improve retention of our GoSend and GoBox services. You will contribute to the implementation of demand generation initiatives, analyze customer behavior to generate actionable insights, and support optimization efforts that fuel the growth of our core businesses.


<li>Execute demand generation initiatives aligned with data-driven insights and strategic business objectives</li><li>Develop and maintain performance dashboards to monitor key metrics and assess the effectiveness of growth initiatives</li><li>Provide actionable insights and recommendations through funnel conversion analysis, cohort analysis, and user segmentation</li><li>Uncover growth opportunities by analyzing market trends, customer behavior, and competitive landscape</li><li>Collaborate with cross-functional teams including Data Science, Marketing, Product, Research, and Risk to ensure seamless execution of growth strategies</li><li>Prepare reports and presentations to communicate key findings and data-driven recommendations to stakeholders</li>

<li>Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Mathematics, Economics, Statistics, Data Science, or other related fields</li><li>1-2 years of experience in data analysis or related fields is preferred</li><li>Proficiency in SQL, Tableau or other data analysis tools is preferred</li><li>Demonstrated understanding of A/B testing, cohort analysis, and funnel optimization</li><li>A structured problem-solving approach with attention to detail</li><li>Strong communication skills and a team player mindset</li><li>Eagerness to learn and grow in a fast-paced environment</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">We are looking for a</span><b><span style="font-size: 16px;"> passionate and analytical Brand Ads Analyst </span></b><span style="font-size: 16px;">to support our teams by developing actionable insights and dynamic dashboards. You’ll work closely with internal stakeholders and client teams to translate complex data into compelling stories that drive decision-making. This role is perfect for someone who is data-savvy, loves building clean and powerful presentations, and is eager to grow in the world of consumer technology and advertising.</span></div><div><br></div><div><span style="font-size: 16px;">If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the growth of Gojek Brand Ads. You'll have a direct impact on ensuring the business maintains its market leadership in Indonesia.</span></div>

About The Role
We are looking for a passionate and analytical Brand Ads Analyst to support our teams by developing actionable insights and dynamic dashboards. You’ll work closely with internal stakeholders and client teams to translate complex data into compelling stories that drive decision-making. This role is perfect for someone who is data-savvy, loves building clean and powerful presentations, and is eager to grow in the world of consumer technology and advertising.

If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the growth of Gojek Brand Ads. You'll have a direct impact on ensuring the business maintains its market leadership in Indonesia.


<li>Analyze advertising campaign performance across multiple platforms</li><li>Build and maintain interactive dashboards to track key performance metrics</li><li>Translate raw data into client-ready presentations with clear narratives and visualizations</li><li>Partner with cross-functional teams including Strategy, Sales, and Product and external teams such as client team/ agency partners&nbsp;</li><li>Identify trends, anomalies, and opportunities to optimize campaigns and client strategies</li><li>Provide actionable recommendations based on data findings</li><li>Ensure accuracy and quality in all analytics deliverables</li><li>Stay up to date on industry trends, tools, and best practices</li><li>Be the go-to person on anything related to the Ad’s health metrics and analysis</li>

<li>A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, or equivalent experience</li><li>At least 2 years of experience within one or more of the following fields: Business Analytics, Strategy and Planning, Growth, or relevant functions</li><li>Comfortable analyzing large amounts of raw data with an obsession to detail and accuracy of data</li><li>Strong communication skills with the ability to simplify complex data into easy-to-understand formats in clear presentation&nbsp;</li><li>A proactive team player who can work under pressure and tight deadlines</li><li>Proficiency in multiple analytic, database, and visualization tools (e.g Looker Studio, Excel etc.) along with <b>strong knowledge of SQL</b></li><li>A scientific and hypothesis-driven thinking process with the ability to work in increments and exponents</li><li>Good project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders&nbsp;</li>

<div><b><span style="font-size: 16px;">About the Role:</span></b></div><div><br></div><div><span style="font-size: 16px;">Are you ready to dive into a dynamic role as the Budgeting &amp; Planning Associate for Gojek's FAM (Food, Ads, Merchant) Group? This is your chance to become a vital part of our Business team. You’ll be at the forefront of analyzing financial data, making strategic decisions, and delivering impactful communication to help Gojek Food evolve into the preferred platform for customers, merchants, and driver partners alike. You’ll gain valuable exposure to our business strategy while collaborating with a talented team to move closer to our big-picture goals. If you're driven by data and ready to make a difference, this is the opportunity for you!</span></div>

About the Role:

Are you ready to dive into a dynamic role as the Budgeting & Planning Associate for Gojek's FAM (Food, Ads, Merchant) Group? This is your chance to become a vital part of our Business team. You’ll be at the forefront of analyzing financial data, making strategic decisions, and delivering impactful communication to help Gojek Food evolve into the preferred platform for customers, merchants, and driver partners alike. You’ll gain valuable exposure to our business strategy while collaborating with a talented team to move closer to our big-picture goals. If you're driven by data and ready to make a difference, this is the opportunity for you!


<li>Prepare and maintain budgets and forecasts, including tracking and monitoring actual results;</li><li>Prepare analysis of financial and non-financial information to provide recommendations for management’s decision making;</li><li>Review business performance and provide timely updates to management;</li><li>Conduct market/impact sizing for potential new revenue streams/initiatives;</li><li>Conduct competitive benchmarking with global/regional peers, analyzing annual reports and other public information;</li><li>Involve in initiatives to improve revenue and economics within Food, Ads, Merchant Group</li>

<li>At least 3 years of experience in financial services industry, corporate strategy roles in technology companies, or consulting</li><li>Fluent proficiency in Microsoft Excel and Microsoft PowerPoint. Understanding of SQL is a plus</li><li>Strong business acumen, critical thinking, financial modeling and communication skills to drive analysis and initiatives independently</li>

<div><span style="font-size: 16px;">As Channel Business Development, you will be&nbsp;responsible to define processes to develop long-term relationships with all types of fleet partner, to lead your peers and engagement with fleet partners to provide best-fitted Gojek solution that will help them grow their business. The goal is to produce more vehicle supply for GoCar (in terms of SH and # of drivers/vehicles).</span></div>

As Channel Business Development, you will be responsible to define processes to develop long-term relationships with all types of fleet partner, to lead your peers and engagement with fleet partners to provide best-fitted Gojek solution that will help them grow their business. The goal is to produce more vehicle supply for GoCar (in terms of SH and # of drivers/vehicles).


<li>Obtain in-depth and robust understanding of both Gocar &amp; fleet partners business needs / issues, at the same time act as a trusted advisor for them to sustain and grow their business</li><li>Create pipeline and bring in new fleet partners into Gocar ecosystem</li><li>Find ways to leverage Gojek’s existing structures (eg. driver engagement) to exert influence over driver’s SH/AR/CR/location</li><li>Develop end-to-end joint business plans, monitor fleet partner’s performance versus target, assess competitive benchmarking and anticipate potential business challenges</li><li>To take responsibility for all services that Gojek delivers to each account, become the single point of contact from Gojek for engagement, project delivery &amp; troubleshooting efforts</li><li>To playbook these efforts and scale your knowledge and best practices to operations team</li><div><br></div>

<li>A minimum of 6 years work experience in relevant sectors, e.g. account management, management consulting, PMO in reputable&nbsp; organizations</li><li>Excellent problem solving and analytical skills</li><li>Great communication skills both in Bahasa Indonesia (must-have) and English (nice-to-have)</li><li>Strong business acumen (have a basic understanding of P&amp;L/profit &amp; loss)</li><li>Ability to deliver results and close win-win deals / agreements</li><li>Able to articulate knowledge and insights into document that can be leveraged across the orgarnization</li><li>Fast learner, can work in an ambiguous setting</li><div><br></div>

<div><b><span style="font-size: 10pt;">About the Role</span></b></div><div><br></div><div><span style="font-size: 10pt;">As Driver Experience &amp; Fulfillment Data Analyst, you’ll play a crucial role in analyzing all available driver’s data for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and analyze driver’s insights and current driver’s trends to create robust business reports that will improve the overall driver’s experience in the apps. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to driver’s preferences and needs.</span></div>

About the Role

As Driver Experience & Fulfillment Data Analyst, you’ll play a crucial role in analyzing all available driver’s data for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and analyze driver’s insights and current driver’s trends to create robust business reports that will improve the overall driver’s experience in the apps. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to driver’s preferences and needs.


<li>Develop and maintain driver’s related dashboards to monitor key metrics and compare achievements against targeted goals.</li><li>Analyze various data points, detect anomalies and spot trends to drive business and strategic decision-making on driver’s initiatives.</li><li>Collaborate with the BI, Data Science, Marketing, Strategy and Product Management teams to ensure alignment on data analysis, methodologies, insights, and recommendations and proactively escalate issues to relevant stakeholders.</li><li>Analysis on the competitive intelligence insights and findings.</li><li>Create automated weekly reporting &amp; business forecasting</li><li>Create compelling presentations for insights &amp; strategy recommendations.</li><li>Be the go-to person on anything related to the multiple health metrics and analysis.</li>

<li>A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, Statistics or equivalent experience</li><li>3+ years of experience within one or more of the following fields: Business Analytics, Strategy and Planning, Consulting, Growth or relevant functions</li><li>Comfortable analyzing large amounts of raw data with an obsession to detail and accuracy of data</li><li>Able to uncover the story and relationship behind the numbers and communicate the insights to a wider audience</li><li>A proactive team-player who can work under pressure and tight deadline</li><li>Proficiency in multiple analytic, database, and visualization tools (e.g., Tableau, Looker Studio, etc.) along with strong knowledge of SQL</li><li>A scientific and hypothesis-driven thinking process with the ability to create a structured way of problem solving with MECE issue trees and impact sizing</li><li>Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders</li>

Data Analyst - Driver Experience & Fulfillment

<li>Translate business concerns into technical problems that can be addressed using data science and machine learning techniques.</li><li>Collaborate with product managers, machine learning engineers, and business users to develop and deploy data science solutions.</li><li>Prototype and deploy data science models, ensuring they are scalable and maintainable in a production environment.</li><li>Partner with business teams to continuously improve systems to meet Gojek’s evolving needs.</li><li>Analyze large datasets to generate actionable insights.</li><li>Design and conduct experiments to measure the impact of machine learning models and product features in the Marketplace Team</li>

<li>Bachelor’s or Master’s Degree in Computer Science, Statistics, Operations Research, or a related quantitative field, with at least 1-2 years of relevant experience.</li><li>Hands-on experience with statistics, machine learning fundamentals, and proficiency in Python, SQL, and basic visualization tools.</li><li>Strong understanding of data science and machine learning fundamentals, with the ability to formulate solutions to business problems.</li><li>Ability to write clear and concise technical documentation.</li><li>Experience in taking data science models from development to production.</li><li>Competence in conducting independent analysis, including data manipulation, hypothesis formulation, and statistical analysis of experiments.</li>

<li>Preferred: Experience in machine learning engineering, operations research, cloud platforms (GCS, AWS, Azure), data processing frameworks (Flink, Airflow), and software engineering workflows (version control with Git, CI/CD).</li><li>Familiarity with dbt is a plus.</li>

<div><span style="font-size: 10pt;">As a senior data scientist in the GoTo Risk Data Science team, you will develop data science models for On-Demand Services (aka Gojek). You will have the opportunity to work with large-scale data to derive new intelligence and use cutting-edge data science techniques. </span><b style="font-size: 10pt;">You will partner with Risk, product, and engineering</b><span style="font-size: 10pt;"> stakeholders to identify and solve some of the most impactful and stimulating business problems. You will work in a fast-paced environment with direct impacts to the business.</span></div>

As a senior data scientist in the GoTo Risk Data Science team, you will develop data science models for On-Demand Services (aka Gojek). You will have the opportunity to work with large-scale data to derive new intelligence and use cutting-edge data science techniques. You will partner with Risk, product, and engineering stakeholders to identify and solve some of the most impactful and stimulating business problems. You will work in a fast-paced environment with direct impacts to the business.


<li>Combine technical and business knowledge to develop innovative data science solutions for On-Demand Services (aka Gojek), such as Driver Trust &amp; Safety, incentive abuse</li><li>Rapidly prototype solutions and contribute to product and feature discussions</li><li>Analyze large volumes of data and generate actionable insights</li><li>Experiment with different ML techniques and research the latest technologies (e.g. LLM) to determine the best approach&nbsp;</li><li>Own end-to-end solutions, from formulating the technical problem to deployment of the solution as part of a cross-functional team of scientists, analysts, product managers, and engineers&nbsp;</li>

<li>4 - 6&nbsp; years of experience developing ML solutions, 2-3 years of fraud risk experience</li><li>Experience in driver risk, consumer risk, and merchant risk is a plus</li><li>Strong quantitative and problem-solving skills</li><li>Solid understanding of Statistics/ML fundamentals and experience in Python, R</li><li>Communication skills to engage with business stakeholders to understand their needs and effectively communicate the results of the analytical solutions</li><li>Ability to write clear and concise technical documentation</li><li>Bachelors or Masters in a quantitative discipline. PhD a plus</li>

<div><b>About the Role</b></div><div><br></div><div>As the Digital Marketing Specialist for Gojek's market, based in Indonesia (Jakarta), you'll be pivotal in devising and executing strategic digital marketing campaigns to bolster brand presence and drive user acquisition. Leveraging your expertise in digital platforms and consumer behavior, you'll craft compelling channel strategy and oversee its dissemination across various platforms. Your analytical prowess will be instrumental in assessing campaign performance and optimizing strategies for maximum impact. This role offers a unique opportunity to spearhead marketing initiatives in a dynamic and rapidly evolving market landscape.</div><div><br></div>

About the Role

As the Digital Marketing Specialist for Gojek's market, based in Indonesia (Jakarta), you'll be pivotal in devising and executing strategic digital marketing campaigns to bolster brand presence and drive user acquisition. Leveraging your expertise in digital platforms and consumer behavior, you'll craft compelling channel strategy and oversee its dissemination across various platforms. Your analytical prowess will be instrumental in assessing campaign performance and optimizing strategies for maximum impact. This role offers a unique opportunity to spearhead marketing initiatives in a dynamic and rapidly evolving market landscape.



<li>Devise and implement tailored digital marketing strategies for GoCorp &amp; Transport SG</li><li>Analyze market trends to identify growth opportunities and refine strategies accordingly</li><li>Collaborate cross-functionally to ensure alignment with business goals</li><li>Monitor and evaluate campaign performance to drive optimization</li><li>Stay updated on industry trends and technologies to drive innovation</li><li>Manage relationships with external partners and agencies to support initiatives</li><li>Contribute to overarching marketing strategies and brainstorming sessions.</li>

<li>3+ years of digital marketing experience</li><li>Proficiency in digital marketing tools and platforms such as Google Adwords, Meta, TikTok Ads, Google Analytics &amp; Data Studio/Looker</li><li>Strong analytical, communication, and problem-solving skills</li><li>Bachelor's degree in Marketing, Communications, or related field</li><li>Fluency in English.&nbsp;</li>

<div><b style="font-size: 18px;">About The Role</b></div><div>An exciting role in one of Gojek’s products, GoMart, awaits you! If you're eager to be part of a fast-paced, data-driven team and aspire to grow into a marketing leadership role, this opportunity is for you.</div><div>As a Digital Marketing Strategist, you will be responsible for developing and executing digital marketing from the communications strategy to execution from awareness, consideration to conversion funnel that grow GoMart in the quick commerce space in Indonesia.</div><div><br></div><div><br></div>

About The Role
An exciting role in one of Gojek’s products, GoMart, awaits you! If you're eager to be part of a fast-paced, data-driven team and aspire to grow into a marketing leadership role, this opportunity is for you.
As a Digital Marketing Strategist, you will be responsible for developing and executing digital marketing from the communications strategy to execution from awareness, consideration to conversion funnel that grow GoMart in the quick commerce space in Indonesia.




<li>Adapt in app campaigns across Google Ads, Meta Ads (including Facebook and Instagram), TikTok Ads, and other relevant platforms to boost merchant acquisition and engagement</li><li>Experienced in running retargeting on SRN &amp; Partner networks</li><li>Develop and execute marketing strategy on digital to drive GoMart’s brand awareness. Customer acquisition and conversion.</li><li>Leverage strong analytical skills to assess the entire customer journey across multiple channels and touchpoints, identifying opportunities for enhancement.</li><li>Continuously monitor and analyze asset performance across platforms to optimize impact and drive better results.</li><li>Stay up-to-date with the latest trends and best practices in digital marketing and SEO/SEM</li><li>Collaborate across functions &amp; streams such as; product, social media, business team within GoMart stakeholders</li>

<li>At least 3 years of hands-on experience managing digital advertising campaigns, with a focus on Google Ads, Meta Ads (Facebook/Instagram), and TikTok Ads.</li><li>Proficient in data analysis and interpretation, with the ability to derive actionable insights from advertising performance metrics to inform campaign optimization strategies.</li><li>Strong creative instincts and the ability to ideate and execute engaging ad creatives that resonate with merchant audiences across different platforms.</li><li>Capability to showcase what metrics to look out for when running retargeting campaigns and methods of optimization.</li><li>Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams including design, content, and product teams.</li><li>Thrive in a fast-paced, ever-evolving environment, with the adaptability to quickly learn and implement new advertising techniques and strategies as platforms evolve</li><li>Proficiency on SQL will be a huge plus</li><li>Proficiency on SEO will be a huge plus</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do.&nbsp;</span></div><div><br></div><div><span style="font-size: 16px;">As our Driver Experience (Non-Booking &amp; Special Projects) Sr. Manager, you’ll take the time to define a seamless overall driver’s experience roadmap and ensure its implementation. Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities for them to perform as best as possible.</span></div>

About The Role
Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do. 

As our Driver Experience (Non-Booking & Special Projects) Sr. Manager, you’ll take the time to define a seamless overall driver’s experience roadmap and ensure its implementation. Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities for them to perform as best as possible.


<li>Define working strategy for the Driver Experience - Non booking related and special projects team such as Improving driver productivity as well as reducing driver pain points</li><li>Establish new projects &amp; system capability that have direct impact to driver experience</li><li>Ensure feedback loop and escalation process is happening in terms of business process and product development</li><li>Collaborate closely with our regions, business and product team to map out overall initiative which can significantly improve driver experience and performance&nbsp;</li>

<li>At least 7 years of experience in a strategy or product management role at a tech company</li><li>Agility and effectiveness in collaboration in managing complex projects with multiple stakeholders such as the Business team, Regions and Products team</li><li>Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.</li><li>Overarching knowledge of Driver Experience</li><li>High level of precision and attention to detail to produce accurate sources of truth for management’s decision making</li><li>Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team</li><li>Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python is an advantage</li>

<div><b><span style="font-size: 16px;">About the Role :</span></b></div><div><br></div><div><span style="font-size: 16px;">Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do.&nbsp;As our Driver Experience (Booking) Manager, this position will be accountable of defining the proper requirement for driver apps related to booking experience (from employee placing an order until the order is completed)&nbsp;This position will take the time to properly identify and define sources of friction that are most likely to impact our driver-partners daily operations and quality of performance in terms of the booking process mentioned above. Once those are identified, the incumbent will initiate projects that’ll work to ensure their possibilities of popping up are at minimum or even non-existent levels.&nbsp;Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities to them as possible</span></div>

About the Role :

Our driver-partners are one of the crucial pillars of our business; from serving food orders to transporting people and goods from one place to another - there is very little that they can’t do. As our Driver Experience (Booking) Manager, this position will be accountable of defining the proper requirement for driver apps related to booking experience (from employee placing an order until the order is completed) This position will take the time to properly identify and define sources of friction that are most likely to impact our driver-partners daily operations and quality of performance in terms of the booking process mentioned above. Once those are identified, the incumbent will initiate projects that’ll work to ensure their possibilities of popping up are at minimum or even non-existent levels. Ultimately, your efforts will boost Gojek’s standing as the most trusted partner amongst our driver-partners, ensuring we deliver the best experience and opportunities to them as possible


<li>Work hand-in-hand with our driver-partners and regions team to identify and define their sources of friction throughout their day-to-day operations, ultimately understanding the partner's pain point.</li><li>Provide recommendations and develop actionable strategies on how to anticipate, react, and respond to the frictions through data analysis and research, particularly on quantified metrics such as Booking Cancellation Rate, Earning per hour, and Defect Rate</li><li>Manage strategic projects in collaboration with relevant internal teams, our driver-partners, and external stakeholders</li><li>Facilitate communication, coordination, and alignment with respective stakeholders throughout the processes</li>

<li>At least 4 years of experience in a Strategy or Product management role at a tech company preferable from operation, supply chain, 3PLs.</li><li>Strong communication and project management skills with experience managing complex projects with multiple stakeholders</li><li>Ability to lead and conduct analysis independently, including leveraging other teams such as Research, Product Management, etc.</li><li>High level of precision and attention to detail to produce accurate sources of truth for management’s decision making</li><li>Ability to move and execute quickly in a time efficient manner to allow for continual iteration is a core competency of our team</li><li>Strong proficiency in Microsoft Excel and PowerPoint is a must; Proficiency with Data Query using SQL (Google Bigquery) or Python.&nbsp;</li><li>Visualization, reporting, and dashboarding using BI tools such looker studio, tableau, metabase or spreadsheets (Google Sheets).&nbsp;</li><li>Data Analysis using descriptive statistics (to analyze distribution, central point etc).&nbsp;</li>

<div><b>About the Role</b></div><div><br></div><div>They say no man is an island, and this notion holds particularly true for this role. As our Enterprise Sales Support Associate, you’ll be an instrumental cog in the Sales team wheel of Gojek that directly impacts the company’s SOP to solve day-to-day problems faced by Enterprise merchants and the regional Enterprise Sales team. Your main objectives will be to oversee and improve business processes for sales support team, work with the regional Enterprise Sales Team to help advocate for our Enterprise merchants’ needs internally, and ensure seamless implementation of Gojek solutions with and/or within the merchant’s ecosystem with the respective merchant’s IT team . The Enterprise Sales team will be your companions during this ride. You will have the opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills, catering to the day-to-day needs and issues of our beloved merchants.&nbsp;</div>

About the Role

They say no man is an island, and this notion holds particularly true for this role. As our Enterprise Sales Support Associate, you’ll be an instrumental cog in the Sales team wheel of Gojek that directly impacts the company’s SOP to solve day-to-day problems faced by Enterprise merchants and the regional Enterprise Sales team. Your main objectives will be to oversee and improve business processes for sales support team, work with the regional Enterprise Sales Team to help advocate for our Enterprise merchants’ needs internally, and ensure seamless implementation of Gojek solutions with and/or within the merchant’s ecosystem with the respective merchant’s IT team . The Enterprise Sales team will be your companions during this ride. You will have the opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills, catering to the day-to-day needs and issues of our beloved merchants. 


<li>Be the first point of escalated contact regarding onboarding processes of Merchants and Partners, acting as internal consultant for all processes relating to onboarding, with special focus in Enterprise merchants</li><li>Ensure that all relevant administrative documents pertaining to Merchants’ lifecycle are kept up to date, in accordance with internal audit guidelines &amp; assist in monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines</li><li>Ensure that Gojek receives all necessary onboarding documents for Merchants and Partners and conduct periodical checks to update Gojek’s databases</li><li>Assist in preparing figures, analysis and other ad-hoc reports for use in business process reviews with potential Partners, ensuring documentation thereto and create internal reports regarding alignment between Partners’ processes and Gojek’s internal system capabilities to serve them</li><li>Assist in business discussions with the Account Management and Partnerships team ensuring key objectives are met and formulate strategies to mitigate risks associated with same</li><li>Further the team’s analysis by developing deeper business intelligence metrics and use same to formulate strategies in achieving shared desired results</li><li>Assist in the creation of training material for newly onboarded Merchant / Partners staff members and or other demand-generating activities in collaboration with the Merchant Academy team</li>

<li>A bachelor's degree in Business Administration, Accounting, or Information Systems is preferred, along with 1–3 years of experience in Business Administration</li><li>Excellent practical level of computer and data processing and presentation software literacy (Google Docs Suite, MS Office Suite, SQL, Tableau), or the ability to quickly learn and use the knowledge thereto;</li><li>Excellent interpersonal skills with proven analytical and effective verbal and written communication abilities;&nbsp;</li><li>Possesses a high level of attention to detail and accuracy;</li><li>Ability to quickly grasp concepts, business processes and translating them into an output-based working level document;&nbsp;</li><li>Excellent written and spoken English and Indonesian skills;</li><li>Self-starter, with the ability to work independently and as part of a team in achieving desired results; ability to complete deadlines amid competing priorities;&nbsp;</li>

<div><b>About the Role</b></div><div><br></div><div><span style="font-size: 10pt;">We are hiring a Finance Business Partner to be an integral part of the India Finance Team.&nbsp; Who will be closely working with the team in all FP&amp;A activities and act as a Finance Business Partner for India. This role reports to the Head of Finance &amp; Accounting, India.</span></div><div>As a Finance Business Partner (FBP), you will collaborate closely with various departments to understand their financial needs and provide essential support. You will be responsible for budgeting, forecasting, and financial analysis, offering strategic insights to senior management for informed decision-making. This role requires strong analytical and communication skills to interpret financial data and present key findings to both financial and non-financial stakeholders. Additionally, you will play a key role in optimizing financial processes to enhance efficiency, accuracy, and compliance. Success in this role demands a proactive approach, attention to detail, and the ability to work in a dynamic, cross-functional environment.</div>

About the Role

We are hiring a Finance Business Partner to be an integral part of the India Finance Team.  Who will be closely working with the team in all FP&A activities and act as a Finance Business Partner for India. This role reports to the Head of Finance & Accounting, India.
As a Finance Business Partner (FBP), you will collaborate closely with various departments to understand their financial needs and provide essential support. You will be responsible for budgeting, forecasting, and financial analysis, offering strategic insights to senior management for informed decision-making. This role requires strong analytical and communication skills to interpret financial data and present key findings to both financial and non-financial stakeholders. Additionally, you will play a key role in optimizing financial processes to enhance efficiency, accuracy, and compliance. Success in this role demands a proactive approach, attention to detail, and the ability to work in a dynamic, cross-functional environment.


<li>Collaboration: As a Finance Business Partner (FBP), you will work closely with other departments within the organization to understand their financial needs and provide them with the necessary financial support (WPM, TA, Marketing, PAC, etc., to understand budget; single PIC for the finance team; for travel across all locations; India FBP; for some expenses, it might be global).</li><li>Strategy: FBPs are responsible for providing strategic financial insights and recommendations to senior management to aid in decision-making.</li><li>Budgeting: The FBP is responsible for developing and managing the budget for the business unit or department they support.</li><li>Forecasting: FBPs must also have a good understanding of market trends and business conditions to forecast future financial performance.</li><li>Analysis: Analyze and interpret financial data to identify trends and variances and provide insights to improve financial performance.</li><li>Communication: As a Finance Business Partner, you must be an effective communicator, able to translate complex financial information into clear, concise language for non-financial stakeholders.</li><li>Continuous Improvement: FBPs must continuously assess and improve financial processes to ensure efficiency, accuracy, and compliance with regulatory requirements.</li>

<li>Minimum of 5+ years of relevant professional experience. Must be a Chartered Accountant/MBA (Finance). FBP (Accounting, Compliance, FP&amp;A, or Business Finance is what we’re looking for).</li><li>Working knowledge of various finance tools (such as Anaplan, SAP, Coupa, and Concur). SAP is a must; Anaplan is very niche and a bonus; Coupa and Concur are good to have.</li><li>Service-oriented and conscientious, with attention to detail. Strong stakeholder management skills, as this role involves communication with senior management.</li><li>Outgoing personality with excellent verbal and written English communication skills and a commitment to achieving results.</li><li>Ability to effectively interact with internal and external customers and work well within a collaborative team environment. External interactions include banking (in terms of treasury, investments, etc.) and vendors.</li>

<div><b>About The Role</b></div><div><br></div><div>We seek a data analytics specialist to work for our Financial Planning &amp; Analysis team in our On-Demand Services vertical. In this role, you will be assigned to data-intensive projects &amp; initiatives, owning &amp; maintaining key management reporting, and running analyses to find growth opportunities, cost efficiencies, or ways to further mitigate risks. This role reports to the FP&amp;A Manager (Data).&nbsp;</div>

About The Role

We seek a data analytics specialist to work for our Financial Planning & Analysis team in our On-Demand Services vertical. In this role, you will be assigned to data-intensive projects & initiatives, owning & maintaining key management reporting, and running analyses to find growth opportunities, cost efficiencies, or ways to further mitigate risks. This role reports to the FP&A Manager (Data). 


<li><br></li><div>Data &amp; Reporting Management:</div><li>Supporting &amp; running processes to generate accurate business &amp; financial performance reports for weekly and monthly business reviews; ensuring these reports are generated timely</li><li>Maintaining correct methodologies to source data and calculate key performance metrics, and ensuring alignment across various reporting</li><li>Liaising with data and business intelligence teams to ensure high data quality and helping to mitigate reporting issues by communicating them clearly to these teams.</li><div>Insight Generation &amp; Analytics:</div><li>Tracking key performance metrics on a routine basis and formulating logical explanations of these trends</li><li>Answering questions, challenging assumptions, and validating hypotheses related to the business &amp; financial performance of every business unit by running various data analyses</li><li>Conducting exploratory analysis to find relationships between metrics and formulating them as standard frameworks that are replicable to update our standing about the state of various business units.</li>

<li>Degree-level qualification in Engineering / Business / Quantitative fields of study</li><li>More than 3 years experience in analytics/business intelligence area, preferably with exposure to finance/accounting/business strategy functions</li><li>Able to think critically and in a structured manner</li><li>Highly proficient in SQL and basic knowledge of data modeling, experience with Google BigQuery is a big plus</li><li>Proficient in working with various data processing tools, ranging from spreadsheets to scripting languages (preferably Python)</li><li>Able to communicate effectively with multiple stakeholders across various levels of seniority, both written and verbal.</li>

<div><b>About The Role</b></div><div><br></div><div>We are seeking a FP&amp;A (Financial Planning &amp; Analysis) Finance Manager for our On-Demand Services (ODS) vertical. In this role, your responsibility is to support the various management reporting processes (including but not limited to, Weekly/Monthly reviews, budgeting and rolling forecasts, various budget vs actual reviews). You will be challenged to provide a clear overview and analysis of various aspects of the ODS P&amp;L including special projects. </div>

About The Role

We are seeking a FP&A (Financial Planning & Analysis) Finance Manager for our On-Demand Services (ODS) vertical. In this role, your responsibility is to support the various management reporting processes (including but not limited to, Weekly/Monthly reviews, budgeting and rolling forecasts, various budget vs actual reviews). You will be challenged to provide a clear overview and analysis of various aspects of the ODS P&L including special projects. 


<li>Reporting: Responsible for regular business reporting, including the preparation of weekly / monthly performance reviews. Key tasks include preparation of the presentation deck, including commentary and analysis.</li><li>Business Partnering: be a thought partner to our stakeholders on various key initiatives and projects</li><li>Working with various Product/Function FBPs to support Business Unit level analytics requirements.</li><li>Develop and maintain any new ODS level reports that might be required by management and ad hoc analytics as required to support management decision making</li><li>Providing finance leadership with insights to company and product performance/trends based on financial/business data and on-the-ground interactions with key product stakeholders.</li><li>Competitor review and analysis.&nbsp;</li><div>Budgeting and Forecasting</div><li>Supporting the regular forecasting and projection process that the FP&amp;A team runs</li><li>Support the annual budgeting process including any ad-hoc / quarterly revisions. Including but not limited to template preparation, briefing sessions, ensuring timelines are met and submission into the budget system.&nbsp;</li>

<li>Degree-level qualification in Accounting/ Business / Quantitative fields of study.</li><li>6-8 years experience in Finance, preferably in FP&amp;A role for 4-5 years.&nbsp;Proficient in financial modeling, to be able to take a business requirement and build a financial model around it.&nbsp;Able to work independently with strong attention to detail.</li><li>Able to communicate effectively with multiple stakeholders across various levels of seniority, both written and verbal.</li><li>Able to translate business requirements into financial view and vice versa</li><li>Think critically and in a structured manner.</li><li>Basic knowledge of data modeling, experience with Google BigQuery is a big plus.</li>

<div><b>About The Role</b></div><div><br></div><div>We seek a data analytics manager to work for our Financial Planning &amp; Analysis team in our On-Demand Services vertical. In this role, you will be assigned to data-intensive projects &amp; initiatives, owning &amp; maintaining key management reporting, and running analyses to find growth opportunities, cost efficiencies, or ways to further mitigate risks. This role reports to the Senior Manager FP&amp;A (Data).&nbsp;</div>

About The Role

We seek a data analytics manager to work for our Financial Planning & Analysis team in our On-Demand Services vertical. In this role, you will be assigned to data-intensive projects & initiatives, owning & maintaining key management reporting, and running analyses to find growth opportunities, cost efficiencies, or ways to further mitigate risks. This role reports to the Senior Manager FP&A (Data). 


<li><br></li><div>Cloud Migration Execution &amp; Administration:</div><li>Execute migration technical activities, including converting SQL queries to align with the new platform's semantics, refactoring automation scripts, and adapting spreadsheet outputs to ensure seamless operations in the new cloud environment.</li><li>Perform rigorous data quality checks, ensuring data consistency between the old and new platforms, verifying completeness, and monitoring the reliability of the new system.</li><li>Organize and manage the ODS FP&amp;A migration process, maintaining thorough documentation, overseeing process transitions, and proactively tracking and escalating issues to the core technical team.</li><div><br></div><div>Data &amp; Reporting Management:</div><li>Owning processes to generate accurate business &amp; financial performance reports for weekly and monthly business reviews; ensuring these reports are generated timely.</li><li>Maintaining correct methodologies to source data and calculate key performance metrics, and ensuring alignment across various reporting.</li><li>Liaising with data and business intelligence teams to ensure high data quality and helping to mitigate reporting issues by communicating them clearly to these teams.</li><div><br></div><div>Insight Generation &amp; Analytics:</div><li>Tracking key performance metrics on a routine basis and formulating logical explanations of these trends.</li><li>Answering questions, challenging assumptions, and validating hypotheses related to the business &amp; financial performance of every business unit by running various data analyses.</li>

<li>Degree-level qualification in Engineering / Business / Quantitative fields of study.</li><li>More than 4 years experience in analytics/business intelligence area, preferably with exposure to finance/accounting/business strategy functions.</li><li>Able to think critically and in a structured manner.</li><li>Highly proficient in SQL and basic knowledge of data modeling, experience with Google BigQuery is a big plus.</li><li>Proficient in working with various data processing tools, ranging from spreadsheets to scripting languages (preferably Python).</li><li>Able to communicate effectively with multiple stakeholders across various levels of seniority, both written and verbal.</li><li>Able to work independently with high attention to detail.</li>

FP&A Manager - Data Specialist (Contract)

<div><b style="font-size: 16px;">About The Role</b></div><div><br></div><div><span style="font-size: 16px;">As Head of Design, you’ll lead Gojek’s design team, defining and executing design strategy across all products. This role calls for a visionary leader to scale Gojek’s brand experience, ensuring a cohesive, user-centered design approach that’s instantly recognizable and unique. You will lead the development of design outcomes and product quality while co-driving the product strategy for your teams. Partnering with leaders across Product, Design, Research and Engineering, you’ll focus on understanding both user and business needs to deliver impactful experiences that advance our mission. You’ll cultivate a people-centered design approach and secure alignment on innovative product ideas and initiatives. We’re looking for inspiring design leaders with a strong record of building empowered, effective teams who can think strategically, and make confident decisions.</span></div>

About The Role

As Head of Design, you’ll lead Gojek’s design team, defining and executing design strategy across all products. This role calls for a visionary leader to scale Gojek’s brand experience, ensuring a cohesive, user-centered design approach that’s instantly recognizable and unique. You will lead the development of design outcomes and product quality while co-driving the product strategy for your teams. Partnering with leaders across Product, Design, Research and Engineering, you’ll focus on understanding both user and business needs to deliver impactful experiences that advance our mission. You’ll cultivate a people-centered design approach and secure alignment on innovative product ideas and initiatives. We’re looking for inspiring design leaders with a strong record of building empowered, effective teams who can think strategically, and make confident decisions.


<li>Define design strategies that support product goals, brand identity, and user needs.</li><li>Build, mentor, grow, and manage a multidisciplinary design team, fostering creativity and innovation.</li><li>Oversee brand elements like typography, iconography, tone, and sonic branding for a unified experience.</li><li>Partner with product, engineering, and marketing teams to bring cohesive experiences across touchpoints.</li><li>Champion user research to guide the design process, improving usability and functionality.</li><li>Develop scalable design systems that adapt across platforms while maintaining brand consistency</li><li>Build and foster a culture of excellence, empathy, and collaboration.&nbsp;</li>

<li>10+ years of experience in design, with at least 5 years in a leadership role, ideally within tech, mobility, or high-growth consumer-facing as well as B2B products (e.g., ride-hailing, food delivery, fintech, or e-commerce).</li><li>Exceptional leadership and people management skills, with the ability to influence and align cross-functional teams toward a shared vision.</li><li>Proven experience leading and scaling design teams across multiple product areas and platforms</li><li>Proven track record of delivering successful, impactful design projects at scale, ideally within a tech or digital product organization</li><li>Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.</li><li>Ability to foster a culture of innovation within the team and adapt to changing business needs or market trends.</li><li>Ability to excel in a dynamic, constantly changing, and rapidly growing workplace.</li><li>Passion for technology and innovation, with a customer-centric mindset and a drive to deliver exceptional user experiences.</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">We are looking for a highly motivated person to drive sales growth and expand our client base in the logistics and supply chain industry. This role involves identifying and securing new business opportunities, developing strong relationships with clients from a range of industries, and providing tailored logistics solutions to meet their needs.</span></div><div><br></div><div><span style="font-size: 16px;">To build the sales pipeline, not only will you be identifying new clients, but you will be hunting for the next big opportunity, and working with the logistics business and tech teams to create solutions that will unlock new market opportunities.</span></div>

About The Role
We are looking for a highly motivated person to drive sales growth and expand our client base in the logistics and supply chain industry. This role involves identifying and securing new business opportunities, developing strong relationships with clients from a range of industries, and providing tailored logistics solutions to meet their needs.

To build the sales pipeline, not only will you be identifying new clients, but you will be hunting for the next big opportunity, and working with the logistics business and tech teams to create solutions that will unlock new market opportunities.


<li><b>Sales &amp; Business Development</b></li><li>Identify and target potential B2B clients in need of logistics and supply chain solutions</li><li>Develop and execute sales strategies to acquire new customers and increase market share</li><li>Build and manage a pipeline of prospects to ensure a consistent flow of business opportunities</li><div><br></div><li><b>Team Management</b></li><li>Manage internal team of business development specialists to cover more customers</li><div><br></div><li><b>Market Research &amp; Strategy</b></li><li>Analyze industry trends, competitor activity, and market demands to refine sales strategies</li><li>Develop pricing strategies and service offerings in alignment with company goals</li><div><br></div><li><b>Collaboration &amp; Coordination</b></li><li>Work closely with product, tech, ops and business teams to create proposals for new business lines</li><li>Provide feedback to internal teams for continuous improvement of logistics solutions</li>

<li>Minimum of 9 years of experience in related field</li><li>Proven <b>experience in B2B sales and business development in the logistics industry</b> (e.g., Regular package business delivery, on-demand logistics, warehousing, supply chain solutions)</li><li>Ability to build and maintain long-term client relationships</li><li>Excellent negotiation, communication, and presentation skills</li><li>Bachelor’s degree in Business, Logistics, Supply Chain, or a related field</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">As Insight, Incubation, &amp; Supply Sr Associate, you will be an integral player in the overall Ads supply strategy team. You'll take full ownership of answering the why and the what through data-driven problem solving. If you are passionate about shapping data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the supply growth for Gojek Ads. You'll have a direct impact on ensuring the business maintains its market leadership in Indonesia.</span></div>

About The Role
As Insight, Incubation, & Supply Sr Associate, you will be an integral player in the overall Ads supply strategy team. You'll take full ownership of answering the why and the what through data-driven problem solving. If you are passionate about shapping data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the supply growth for Gojek Ads. You'll have a direct impact on ensuring the business maintains its market leadership in Indonesia.


<li>Learn to introduce beneficial business changes through well-written document; validate the hypotheses through A/B test or other robust experimentation method</li><li>Analyze various data points, detect anomalies and spot trends to drive business and strategic decision-making on supply initiatives</li><li>Monitor project milestones and deliverables to maintain alignment with the planned schedule</li><li>Support and coordinate with multiple stakeholders to ensure seamless workflow, update relevant changes and address any operational issues</li><li>Gather feedback related to ads supply that can help improve merchant business by product enhancements</li>

<li>Minimum of 3 years of working experience</li><li>Has end to end the problem-solving mindset that can work well with stakeholders</li><li>Comfortable analyzing large amounts of raw data and able to communicate the insights to a wider audience</li><li>Having capability in SQL</li><li>A proactive team-player who can work under pressure and tight deadlines</li><li>Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders&nbsp;</li><li>Open to acquiring new skills and taking on diverse projects</li>

Insight, Incubation & Supply Senior Associate

<div><b style="font-size: 16px;">About the Role</b></div><div><br></div><div><span style="font-size: 16px;">In this role, you will play a key role in the growth of the transport product lines at Gojek. You will be exposed to complexities that will challenge your problem solving skills and will learn how to build and operate high throughput systems. You will be responsible for designing, developing and deploying iOS applications/SDKs for some of the most critical and technically complex offerings that Gojek has. Your ownership, drive and passion would help provide for a world-class user experience and stability of our iOS products. You will be a key part of the team and will work with some of the brightest minds in the industry across design, product and engineering in solving meaningful real-world problems impacting the lives of millions of users.&nbsp;</span></div>

About the Role

In this role, you will play a key role in the growth of the transport product lines at Gojek. You will be exposed to complexities that will challenge your problem solving skills and will learn how to build and operate high throughput systems. You will be responsible for designing, developing and deploying iOS applications/SDKs for some of the most critical and technically complex offerings that Gojek has. Your ownership, drive and passion would help provide for a world-class user experience and stability of our iOS products. You will be a key part of the team and will work with some of the brightest minds in the industry across design, product and engineering in solving meaningful real-world problems impacting the lives of millions of users. 


<li>Solve technical problems and build the next generation of products for our consumers</li><li>Spike new technologies and find a viable way to improve customers experience</li><li>Improve the testability and maintainability of the code</li><li>Build reusable iOS software components for interfacing with multiple applications</li><li>Improve and stabilize iOS sdks used by number of internal and external clients</li><li>Formulate and create clear and efficient technical documentation</li><li>Write code that is clear, concise, performant, tested, and easily understood by others</li><li>Work with backend, UX teams, both within and outside the team to build robust, well-designed interfaces</li>

<li>At Least 2 years of full-time iOS engineering experience</li><li>Experience developing, maintaining, and innovating large scale, consumer mobile application</li><li>Predictability and balance of product delivery speed and quality&nbsp;</li><li>In-depth knowledge of iOS app architecture and implementation including proficiency in Swift programming, Cocoa, Xcode and the iOS SDK</li><li>Strong problem solving and analytical skills</li><li>Command over the technology ecosystem and ability to learn and ramp up on the latest trends</li><li>Working experience with popular libraries for networking, async, image loading, etc</li><li>Ability to write model code for functional and non-functional requirements and help improve the code quality standard across the team, including writing testable code</li>

<div><b style="font-size: 16px;">About the role</b></div><div><span style="font-size: 16px;">At Container Deployment Platform (CDP), Gojek; we are looking for a passionate Senior Software Engineer to join us in building a scalable platform-as-a-service (PaaS) on Kubernetes. The platform you are building is designed to power diverse applications across Gojek’s many business lines. Your expertise will be crucial in delivering a reliable, cost-effective, and delightful experience for our developers. If you enjoy creating tools for fellow developers and are comfortable dealing with high-scale and complex distributed systems - this role will be a great fit.</span></div>

About the role
At Container Deployment Platform (CDP), Gojek; we are looking for a passionate Senior Software Engineer to join us in building a scalable platform-as-a-service (PaaS) on Kubernetes. The platform you are building is designed to power diverse applications across Gojek’s many business lines. Your expertise will be crucial in delivering a reliable, cost-effective, and delightful experience for our developers. If you enjoy creating tools for fellow developers and are comfortable dealing with high-scale and complex distributed systems - this role will be a great fit.


<li>Build and manage a highly scalable, reliable, and cost-effective application infrastructure at Gojek, forming the backbone of our diverse distributed systems</li><li>Be a role model in technical excellence, helping Gojek engineers deliver top-quality applications without worrying about the underlying infrastructure.</li><li>Enhance code quality and product performance through continuous improvement and innovation</li><li>Collaborate and communicate effectively with teams across multiple geographies</li><li>Share your knowledge and expertise to strengthen team's knowledge of the platform so they can support themselves</li><li>Regularly refactor your work to maintain high-quality design and architecture following industry best practices</li>

<li>7+ years of hands-on experience with container orchestration and cloud-native technologies such as Kubernetes and Docker is a must.</li><li>Experience in building applications from scratch, with proficiency in an object-oriented or functional programming language (e.g. Golang, Ruby, Python, Java etc)</li><li>Strong domain modeling skills and the ability to build RESTFul web services.</li><li>Familiarity with CI/CD pipelines and Infrastructure as Code tools, including Terraform and ArgoCD.</li><li>Solid understanding of distributed systems fundamentals, operating systems (Linux), and the ability to troubleshoot issues in the production environment.</li><li>Prior experience with cloud platforms (e.g. AWS, GCP, Azure) is a plus.</li><li>Working knowledge of the networking fundamentals (TCP/IP stacks) and networking appliances (Load Balancer, Router, Gateway, NAT) is a plus.</li>

<div><b>About the Role :</b></div><div><br></div><div>In this role, you will play a key role in the growth of the transport product lines at Gojek. You will be exposed to complexities that will challenge your problem solving skills and will learn how to build and operate high throughput systems.&nbsp;&nbsp;</div><div><br></div><div><br></div>

About the Role :

In this role, you will play a key role in the growth of the transport product lines at Gojek. You will be exposed to complexities that will challenge your problem solving skills and will learn how to build and operate high throughput systems.  




<li>Design and develop highly scalable, reliable and fault tolerant platforms for one of the world's fastest growing unicorns</li><li>You will be responsible for the overall delivery and the solution architecture of the offerings your team will be working on&nbsp;</li><li>Owning prioritization of initiatives to maximize achievements on objectives and growth for engineering at GoTo</li><li>Understanding product engineering and have empathy with problems and pain points of Product Engineers, continuously contribute to make their experience better</li><li>You shall write code, and lead the team with examples</li><li>Communicate, collaborate and work effectively with product teams distributed in a global environment</li><li>You will be responsible for the overall growth, learning and happiness of your team</li><li>Own delivery and prioritization of product &amp; tech charters of the team</li>

<li>At least 8-10+ years of relevant experience. Mandatory to have experience &amp; knowledge in Golang, is a plus with other object oriented or functional programming language experience i.e. Java, Clojure, Python, Ruby etc building applications from scratch</li><li>Deep understanding and working exp of distributed systems fundamentals, large scale systems, observability stack, prometheus fundamentals, container technologies, event driven architectures, and can architect solutions based on the popular patterns</li><li>Ability to go into depth and breadth across the tech stack used in the product</li><li>Hands-on experience to troubleshoot issues across network, OS file systems, containers, CI/CD pipelines, etc.</li><li>Belief in left-shift approach when it comes to testing and holds him/her-self accountable on setting the right example for the team</li><li>Strong people leadership skills including growing and guiding your team members. Passion for your team's mission and the self-starting personality to make things happen</li><li>Have experience in leading a team of 6-8 engineers and owning the members to grow on top of overall delivery for the teams</li>

<div><b style="font-size: 16px;">&nbsp;About the Role </b></div><div><br></div><div><span style="font-size: 16px;">If you’re looking to be a part of a dynamic, highly-analytical team and a chance to hone in on your engineering skills, look no further. As our Lead Software Engineer for the Driver Platform Team, you will be an integral player for Backend Engineering at Gojek - designing and developing highly scalable, reliable, maintainable and fault tolerant systems. Along with owing the entire life cycle of these projects, you will establish and evangelize the best engineering practices for your team to follow. Working closely with product managers, QA engineers, and designers, you will get to build world-class products and meet the technological needs of the Gojek's driver partners, ensuring they get the quality care and service that they deserve.</span></div>

 About the Role 

If you’re looking to be a part of a dynamic, highly-analytical team and a chance to hone in on your engineering skills, look no further. As our Lead Software Engineer for the Driver Platform Team, you will be an integral player for Backend Engineering at Gojek - designing and developing highly scalable, reliable, maintainable and fault tolerant systems. Along with owing the entire life cycle of these projects, you will establish and evangelize the best engineering practices for your team to follow. Working closely with product managers, QA engineers, and designers, you will get to build world-class products and meet the technological needs of the Gojek's driver partners, ensuring they get the quality care and service that they deserve.


<li>Translate business requirements into scalable technical solutions</li><li>Be responsible for the overall delivery and the solution architecture of the feature your team will be working on</li><li>Cross team/role boundaries and work with other teams/other roles (Mobile, Web) and Communicate, collaborate and work effectively with product and business stakeholders across distributed teams in a global environment</li><li>Write, co-write, and review design documentation and responsible for participating in the design review process, seeking and providing constructive criticism and take responsibility for multiple services maintained by the team</li><li>Lead new language/framework POC within your technical focus area. Prioritize and value work that is underrated but increases the predictability, quality &amp; throughput of delivery</li><li>Lead and mentor a team of highly motivated junior engineers; impart design philosophy, goals and improve the code quality across the team. You will be an incident commander for an incident and run the postmortem</li>

<li>Should have at least 6-7+ years of hands-on experience in software development - designing, developing, testing and deploying large scale applications in any language or stack</li><li>Proficient in at least one programming language Golang/Java/Clojure/Ruby and ability to pick up other languages quickly.</li><li>Design and implement low latency GRPC/RESTful services</li><li>Proficient in OOP, SQL, Design Patterns, Data modelling. Functional programming is a plus</li><li>Proficient in PostgreSQL/MongoDB, Kafka and Redis and well-versed with Agile methodologies, Writing unit tests and maintaining good coverage (TDD is a Plus)</li><li>Continuously refactor applications and architectures to maintain high quality levels and experience in troubleshooting server performance - ­memory issues, GC tuning, resource leaks</li><li>Experience with Server monitoring tools (newrelic/sentry/kibana/server logs) and managing and debugging services in a distributed environment. Estimate and execute releases with a good degree of predictability</li><li>Scope, review and refine user stories for technical completeness and to alleviate risks, understand and implement Continuous Integration and Continuous Delivery, understand how complex systems fail (and how to make them not fail)</li>

<div><b style="font-size: 16px;">About the Role</b></div><div><br></div><div><span style="font-size: 16px;">Strap on your helmet and climb on board if you’re ready to be our Lead Software Engineer. You'll oversee our Marketplace Team and will collaborate with our teams in Indonesia and Singapore. With your expertise in event-driven architectures and large scale distributed systems, you’ll be instrumental in helping to drive our team closer to our ultimate goal of achieving the market balance when it comes to supply and demand of our Driver Partners, ensuring everything they do works in harmony with Gojek’s goals and values.</span></div>

About the Role

Strap on your helmet and climb on board if you’re ready to be our Lead Software Engineer. You'll oversee our Marketplace Team and will collaborate with our teams in Indonesia and Singapore. With your expertise in event-driven architectures and large scale distributed systems, you’ll be instrumental in helping to drive our team closer to our ultimate goal of achieving the market balance when it comes to supply and demand of our Driver Partners, ensuring everything they do works in harmony with Gojek’s goals and values.


<li>Independently oversee the entire life cycle of high complexity projects and features, including engineering design, development, and deployment within your stream</li><li>Ensure the timely planning and delivery of work within your stream under the guidance of more experienced engineers</li><li>Improve code structure and architecture in service of testability and maintainability and write, co-write, and review design documentation</li><li>Participate in the design review process, seeking and providing constructive criticism</li><li>Be accountable for the operationalization of the tracking and reporting of at least one execution metric (e.g. code coverage, velocity)</li><li>Split complex engineering task into smaller components which can be developed by other engineers on the team</li><li>Mentor other engineers on an individual basis and participate in the hiring process</li>

<li>At least 7+ years of related work experience, with hands-on experience in using Clojure, Golang, or Java</li><li>Ability to go into depth and breadth across tech stack used in the product</li><li>Experience working on large-scale, event-driven micro-services architecture with an active use of Kafka, with the ability to architect solutions based on this pattern</li><li>Familiarity with basic programming principles such as SOLID and TDD</li><li>Intermediate experience with Linux OS with the ability to troubleshoot issues</li><li>An understanding of why we need to test code with experience implementing tests yourself</li><li>Ability to understand/discuss design and performance trade-offs in complex systems</li>

<div><b style="font-size: 16px;">About the Role</b></div><div><br></div><div><span style="font-size: 16px;">This is software engineer IC role for routing pod in cartography team. The team is critical to provide map features like driver routes &amp; ETA information, which is the backbone of Gojek mobility services. This role requires tackling major technical initiatives for routing and demands good knowledge of backend engineering, data structures, graph algorithms, maps domain and open source maps technologies like GraphHopper. First 6 months this role will focus on building key routing features like alternative routes to enhance ride hailing customer experience, apart from contributing to ongoing google to inhouse migration to reduce Digital maps cost for GoTo.</span></div>

About the Role

This is software engineer IC role for routing pod in cartography team. The team is critical to provide map features like driver routes & ETA information, which is the backbone of Gojek mobility services. This role requires tackling major technical initiatives for routing and demands good knowledge of backend engineering, data structures, graph algorithms, maps domain and open source maps technologies like GraphHopper. First 6 months this role will focus on building key routing features like alternative routes to enhance ride hailing customer experience, apart from contributing to ongoing google to inhouse migration to reduce Digital maps cost for GoTo.


<li>As a backend engineer, you will play a critical role in designing, developing, and deploying low latency high throughput services around routing engine &amp; eta model serving which is used across multiple Goto products and use cases - ride hailing, food delivery, logistics</li><li>Be responsible for the end-to-end development and delivery of complex features and services</li><li>Support production and integration environments with your colleagues and participate in incident resolution</li><li>Collaborate closely with the Cartography Data Science team to turn their models and data into practical solutions</li><li>Work with the Map Ops team to develop features that help curation and fine-tuning of geospatial data</li><li>Actively support the tracking and reporting execution metrics within your team</li>

<li>7-8+ years of strong experience in software development</li><li>Cartography domain experience is mandatory</li><li>Experience in designing, developing, testing and deploying large-scale applications in any language or stack, preferably Golang / Java using RESTful APIs. C++ is a plus</li><li>Deep knowledge of different databases (SQL / NoSQL) and their tradeoffs. Familiarity with PostgreSQL + PostGIS, Redis, Tile38 is a plus</li><li>Proficiency in OOP, including design patterns&nbsp;</li><li>Knowledge of Unit Testing, Integration Testing, Load / Stress Testing, and Test Driven Development</li><li>Ability to absorb the best engineering practices and take pride in your work</li><li>To be a generalist with a growth mindset</li>

<div><b>About the Role </b></div><div><br></div><div>At Engineering Platform, Gojek; we are looking for passionate engineers to join us in building a scalable messaging platform. The platform you are building is designed to power diverse applications across Gojek's many business lines. Your expertise will be crucial in delivering a reliable, cost-effective, and enjoyable experience for the developers using our platform. If you enjoy creating tools for fellow developers and are comfortable dealing with high scale and complex distributed systems - this role will be a great fit.</div><div><br></div><div><br></div>

About the Role 

At Engineering Platform, Gojek; we are looking for passionate engineers to join us in building a scalable messaging platform. The platform you are building is designed to power diverse applications across Gojek's many business lines. Your expertise will be crucial in delivering a reliable, cost-effective, and enjoyable experience for the developers using our platform. If you enjoy creating tools for fellow developers and are comfortable dealing with high scale and complex distributed systems - this role will be a great fit.




<li>Build and manage a highly scalable, reliable and cost-effective application infrastructure at Gojek, forming the backbone of our diverse distributed systems </li><li>Be a role model in technical excellence, helping Gojek engineers deliver top-quality applications without worrying about underlying infrastructure </li><li>Enhance code quality and product performance through continuous improvement and innovation </li><li>Collaborate and communicate effectively with teams across multiple geographies </li><li>Share your knowledge and expertise to strengthen teams knowledge of the platform so they can support themselves </li><li>Regularly refactor your work to maintain high-quality design and architecture following industry best practices </li>

<li>Atleast 7+ years of hands on Golang/Java, building applications from scratch</li><li>Deep understanding of distributed systems fundamentals, large scale systems, observability stack, prometheus fundamentals, opentelemetry, container technologies, internet routing and load balancing</li><li>Experience in handling, scaling and optimizing high throughput systems</li><li>Prior experience with messaging protocol such MQTT &amp; prior experience with AWS, GCP, Azure etc. is a plus</li><li>Deep knowledge of Linux as a production environment, container technologies. e.g. Docker</li><li>Working Experience with cluster orchestrators and schedulers (Kubernetes)</li><li>Experience with infrastructure automation tools like chef, ansible, helm</li><li>Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, CI/CD</li>

Lead Software Engineer - Engineering Platform

<div><b style="font-size: 16px;">About the Role</b></div><div><br></div><div><span style="font-size: 16px;">At Gojek, engineering is central to everything we do to bring cheer to the lives of millions. In this role, you will be part of Gojek’s transport engineering team, building some of the most critical products for our consumers. As a Software Engineer in Gojek, you will be responsible for building systems and products across the various areas of business for Gojek Transport. Your ownership, drive and passion would help provide for a world-class user experience and stability of Transport products for mobility or people and packages.</span></div><div><br></div><div><span style="font-size: 16px;">We are looking for Lead software engineers for the Transport team who appreciates good engineering and user experience. The person should be passionate about maintaining a clean and maintainable codebase. Your primary focus will be technically leading the development and management of mission critical systems.</span></div>

About the Role

At Gojek, engineering is central to everything we do to bring cheer to the lives of millions. In this role, you will be part of Gojek’s transport engineering team, building some of the most critical products for our consumers. As a Software Engineer in Gojek, you will be responsible for building systems and products across the various areas of business for Gojek Transport. Your ownership, drive and passion would help provide for a world-class user experience and stability of Transport products for mobility or people and packages.

We are looking for Lead software engineers for the Transport team who appreciates good engineering and user experience. The person should be passionate about maintaining a clean and maintainable codebase. Your primary focus will be technically leading the development and management of mission critical systems.


<li>Design and develop highly scalable, highly available, reliable, secure and fault tolerant systems with minimal guidance for one of the world's fastest growing company in travel</li><li>Translate business requirements into scalable and extensible design</li><li>Pair with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team</li><li>Partner with the product management team to define and execute the feature roadmap</li><li>Coordinate with cross functional teams (Mobile, DevOps, UX, QA etc.) on planning and execution</li><li>Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies</li><li>Provide technology leadership to the team and foster engineering excellence</li><li>Research new technologies and tools that enable building the next generation of Gojek services</li>

<li>Should at least have 7+ years of hands on experience in designing, developing, testing and deploying applications on Java, Ruby or Go for large scale applications</li><li>Proficient in OOP, SQL, Linux/Unix and Design Patterns. Experience with functional programming is a plus</li><li>Data modeling experience in Relational and NoSQL databases</li><li>Ability to understand and implement Continuous Integration and Continuous Delivery</li><li>Well versed with Agile methodologies, TDD and Test Engineering and Automation</li><li>Ability to design and implement low latency RESTful services</li><li>Excellent understanding of interactive application development paradigm, memory management, performance/resource optimisations, database interactions, network programming, concurrency and multithreading, fault tolerance, monitoring, security and operability of systems</li>

<div><b style="font-size: 16px;">About the Role </b></div><div><br></div><div><span style="font-size: 16px;">Roll up your sleeves and climb on board if you’re ready to be our next Software Engineer. In this role, you will be an integral player for Backend Engineering at Gojek - designing and developing highly scalable, reliable, maintainable and fault tolerant systems which powers Consumer Products.The Product and Operations team will be your companions on this ride.</span></div>

About the Role 

Roll up your sleeves and climb on board if you’re ready to be our next Software Engineer. In this role, you will be an integral player for Backend Engineering at Gojek - designing and developing highly scalable, reliable, maintainable and fault tolerant systems which powers Consumer Products.The Product and Operations team will be your companions on this ride.


<li>Be responsible for the overall solution architecture of the products/services that you will be working on</li><li>Code, Design, prototype, perform reviews and consult in the process of building highly scalable, reliable, and fault-tolerant systems</li><li>As our senior technologist continuously refactor applications and architectures to maintain high-quality levels, be actively involved in formulating product roadmap and defining the OKRs of the team</li><li>Continue to stay abreast of the latest technologies in distributed systems, caching and research new technologies, tools that enable building the next generation systems</li><li>Act as an engineer that enjoys writing readable, concise, reusable, extensible code every day</li><li>Discuss, articulate requirements with product management and scope, execute the feature road map</li><li>Participate in team’s hiring process by being a panelist in interviews</li>

<li>At least 7 years of hands-on experience in designing, developing, testing, and deploying large scale applications, microservices in any language or stack (preferably golang)</li><li>At least 1 year of experience in leading a team of engineers</li><li>Good skill in design, development, testing and deploying applications on Golang or Erlang or Ruby or Java large-scale applications</li><li>Has an in-depth understanding of at least one programming language and framework</li><li>Excellent attitude and passion working in a team with willingness to learn</li><li>Able to collaborate well with multiple stakeholders in parallel to align &amp; unblock the team</li><li>Experience in building low latency, high volume REST API requests handling</li><li>Experience in working with relational databases (like postgres)</li><li>Experience in working in distributed caches like Redis</li><li>Ability to scope, review and refine user stories for technical completeness and to alleviate dependency risks</li><li>Ability to Get Stuff Done!</li>

<div><b>About The Role</b></div><div><br></div><div>As a legal supervisor, you will generally need to be able to provide legal analysis and advice, drafting and reviewing legal documents as well as understand the products and negotiate with counterparts and specifically required to have basic understanding and exposure with the main focus on intellectual property as well as dispute resolution and commercial matters. You will work with many stakeholders and other legal team members from different Opcos and different teams beyond the legal team members. The cherry on top: you’ll get to be a part of a team that works to drive company’s decision making, ensuring each business action is in line with the legal perspective.</div>

About The Role

As a legal supervisor, you will generally need to be able to provide legal analysis and advice, drafting and reviewing legal documents as well as understand the products and negotiate with counterparts and specifically required to have basic understanding and exposure with the main focus on intellectual property as well as dispute resolution and commercial matters. You will work with many stakeholders and other legal team members from different Opcos and different teams beyond the legal team members. The cherry on top: you’ll get to be a part of a team that works to drive company’s decision making, ensuring each business action is in line with the legal perspective.


<li>In coordination with your manager, advisory, assessment, analysis and administrative works on topics specifically related with intellectual property, dispute resolution and commercial matters</li><li>Drafting, reviewing, and/or revising legal documents (agreements, amendments/addendums, etc.)</li><li>Assisting the business units on any legal operations and contract matters, including but not limited to assisting contract negotiations with the merchants/partners</li><li>Handling day-to-day legal operations</li><li>Understand and grasp the products</li><li>Support managers in doing legal process improvement with internal stakeholders</li>

<li>Candidate must possess at least Bachelor’s Degree in Law from a reputable University</li><li>Having minimum 2 – 3 years working experience as in-house legal or associate at law firm, with a main focus on intellectual property.&nbsp;</li><li>Having good personality, critical thinking skills, effective problem-solving, communication, and interpersonal skill</li><li>Fluency in business level English both written and spoken</li><li>Eager to learn and have strong knowledge in corporate law and commercial agreements</li><li>Capable working as a team player</li><li>Able to work under pressure and tight deadline</li><li>Able to adapt in different situations and scope of works (agile)</li>

Legal Supervisor - IP, Litigation and Commercial

<li>In coordination with your manager, advisory, assessment, analysis and administrative works on topics specifically related with commercial and contractual matters</li><li>Drafting, reviewing, and/or revising legal documents (agreements, amendments/addendums, etc.)</li><li>Assisting the business units on any legal operations and contract matters, including but not limited to assisting contract negotiations with the counterparts</li><li>Handling day-to-day legal operations</li><li>Understand and grasp the products&nbsp;&nbsp;</li><li>Support managers in doing legal process improvement with internal stakeholders</li><li>Manage a broad range of general corporate legal matters, including filling and administering legal documents</li><li>Present the necessary paperwork to the stakeholders in a clear and organized way</li>

<li>Candidate must possess at least a Bachelor’s Degree in Law from a reputable University</li><li>Having a minimum of 2 – 3 years of working experience as an in-house legal or associate at a law firm</li><li>Having good personality, critical thinking skills, effective problem-solving, communication, and interpersonal skills</li><li>Fluency in business-level English, both written and spoken</li><li>Eager to learn and have strong knowledge of corporate law and commercial agreements</li><li>Capable of working as a team player</li><li>Able to work under pressure and a tight deadline</li><li>Eager to learn about the company’s products and business conduct</li><li>Able to adapt to different situations and scope of works (agile)</li>

<div><b>About the Role </b></div><div><br></div><div>As a part of the Logistics Strategy &amp; Planning team, you'll take full ownership of various supply and growth analyses to support business decisions. If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the overall business strategy. You'll have a direct impact on the trajectory of Logistics growth and profitability, ensuring the business grows in the most efficient manner.</div><div><br></div><div><br></div>

About the Role 

As a part of the Logistics Strategy & Planning team, you'll take full ownership of various supply and growth analyses to support business decisions. If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the overall business strategy. You'll have a direct impact on the trajectory of Logistics growth and profitability, ensuring the business grows in the most efficient manner.




<li>Own supply and demand-related dashboards and monitoring.</li><li>Analyze various data points, design experiments, and test scalable solutions to drive business and strategic decision-making on supply and demand initiatives.</li><li>Collaborate with the BI, Data Science, Product Management, and Region teams to ensure seamless implementation of all supply initiatives.</li><li>Analysis of the competitive intelligence insights and findings.</li><li>Be the go-to person on anything related to the supply of health metrics and demand growth analysis.</li>

<li>A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, Statistics, or equivalent experience</li><li>At least 4 years of experience within one or more of the following fields: Ride-Hailing, Logistics, E-Commerce, Strategy Consulting, Investment Banking, Accounting, or relevant industries</li><li>Comfortable manipulating large amounts of raw data with an obsession to detail and accuracy of data</li><li>Able to uncover the story and relationship behind the numbers and communicate the insights to a wider audience</li><li>A proactive and team-player attitude</li><li>Proficiency in multiple analytic and database tools common within a marketing organization (e.g.,, Tableau, etc.) along with strong knowledge of SQL and experimentation process</li><li>A scientific and hypothesis-driven thinking process with the ability to work in increments and exponents</li><li>Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders</li>

<div><b>About the Role </b></div><div><br></div><div>As a part of the Logistics Strategy &amp; Planning team, you'll take full ownership of various supply and growth analysis to support business decisions. If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the overall business strategy. You'll have a direct impact on the trajectory of Logistics growth and profitability, ensuring the business grows in the most efficient manner.</div><div><br></div><div><br></div>

About the Role 

As a part of the Logistics Strategy & Planning team, you'll take full ownership of various supply and growth analysis to support business decisions. If you are passionate about transforming data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape the overall business strategy. You'll have a direct impact on the trajectory of Logistics growth and profitability, ensuring the business grows in the most efficient manner.




<li>Own supply and demand-related dashboards and monitoring.</li><li>Analyze various data points, design experiments, and test scalable solutions to drive business and strategic decision-making on supply and demand initiatives.</li><li>Collaborate with the BI, Data Science, Product Management, Region teams to ensure seamless implementation of all supply initiatives.</li><li>Analysis of the competitive intelligence insights and findings.</li><li>Be the go-to person on anything related to the supply of health metrics and demand growth analysis.</li>

<li>A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, Statistics, or equivalent experience</li><li>At least 3+ years of experience within one or more of the following fields: Ride-Hailing, Logistics, E-Commerce, Strategy Consulting, Investment Banking, Accounting, or relevant industries</li><li>Comfortable manipulating large amounts of raw data with an obsession to detail and accuracy of data</li><li>Able to uncover the story and relationship behind the numbers and communicate the insights to a wider audience</li><li>A proactive and team-player attitude</li><li>Proficiency in multiple analytic and database tools common within a marketing organization (e.g.,, Tableau, etc.) along with strong knowledge of SQL and experimentation process</li><li>A scientific and hypothesis-driven thinking process with the ability to work in increments and exponents</li><li>Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders</li>

Logistics Strategic Insight Sr. Associate

<div><b>About the Role</b>&nbsp;</div><div><br></div><div>Fasten your helmet and climb aboard, if you’re ready to be our Marketing Executive, Growth for GoFood. In this role, you will be part of the GoFood Marketing team based in Jakarta, Indonesia. Preparing and executing go-to-market strategy for growing GoFood’s user base, delivering the joy of food and culinary to new and loyal customers alike. This role is crucial in implementing campaign plans such as communication strategy, channels, and promo based on the given budget.</div>

About the Role 

Fasten your helmet and climb aboard, if you’re ready to be our Marketing Executive, Growth for GoFood. In this role, you will be part of the GoFood Marketing team based in Jakarta, Indonesia. Preparing and executing go-to-market strategy for growing GoFood’s user base, delivering the joy of food and culinary to new and loyal customers alike. This role is crucial in implementing campaign plans such as communication strategy, channels, and promo based on the given budget.


<li>Ensure execution of integrated campaign plans that include activations across many formats and channels (e.g. video, interactive, social) to be done well.&nbsp;</li><li>Partner with the creative and media team to develop robust and relevant communication for our different segments, using various drivers to impact growth according to the different personas.</li><li>Creating engaging and informative contents for digital marketing, website, blog, social media, and any other content marketing channels that the business might leverage to improve the conversion funnel particularly for the non active or dormant users, supported by branding and creative teams. (Notes:blog, notification, copywriting)</li><li>Identifying improvement areas for the incumbent marketing process or user journey and implementing the changes required for it. Including but not limited to CRM user journey, performance marketing, and social media engagement.</li><li>Collaborate with other cross-functional team in making sure campaigns are executed well</li><li>Manage the timeline for content creation and communication schedule.</li><div><br></div>

<li>Bachelor's degree from reputable universities or equivalent practical experience.</li><li>At least 1 year of experience in Product Marketing/Growth Marketing/Marketing Analyst (including internships)</li><li>Excellent Project Management skill - including the execution, reviewing, and reporting.(</li><li>Proficient with spreadsheet (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). Experience with Adobe Photoshop or Illustrator or Figma is a plus.</li><li>Had prior experience in planning and using in-app and external communication channels (PN, Email, WhatsApp, etc.)</li><li>Excellent verbal and written communication skills in English and Indonesian.</li><li>Are having marketing / creative knowledge and experience (on creatives, communications, copy, and contents)</li><li>Experience working with cross-functional/cross-discipline stakeholders, and drafting and leading communication plans for internal stakeholders.</li><div><br></div>

<div><b style="font-size: 18px;">About The Role</b></div><div><br></div><div>Join our team and make a real impact! As the Merchant Account Management Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in managing their accounts on our platform. You will collaborate very closely with the SMB Region &amp; Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products &amp; features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.</div><div><br></div>

About The Role

Join our team and make a real impact! As the Merchant Account Management Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in managing their accounts on our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.



<li>Create a delightful experience for merchants when managing their accounts through the merchant app (GoBiz) and when dealing with Gojek to resolve their issues. This would include entity ownership change, entity data change, outlet/restaurant bank account change, employee management, etc.</li><li>Ensure that merchants fully understand how to manage their entity, their outlets, and their employees in the merchant app through clear user experience and merchant education</li><li>Ensure that the processes that merchants have to go through to manage their accounts are as simple as possible while complying with any relevant government and legal regulations&nbsp;</li><li>Initiate and lead effort to fix issues and build/improve process &amp; product required to increase merchants’ satisfaction to GoBiz and Gojek and improve merchants’ stickiness</li><li>Manage feature/product implementation and rollouts</li><li>Give insights to product &amp; marketing team on merchants’ issues/sentiment on their experiences with GoBiz or with Gojek</li><li>Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively</li><li>Provide regular and ad-hoc impact reports and analyses to leadership team</li>

<li>Minimum 6 years of relevant working experience in strategy, project management, management consulting or other related roles that require strong analytical skills, problem-solving, and business acumen</li><li>A structured and analytical thinking process to develop framework, project charters, and prioritization</li><li>Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights</li><li>Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)&nbsp;</li><li>Solid track record of stakeholder management</li><li>Proficiency in SQL/query is preferred, but not mandatory (would help to succeed in the role and guide team members when doing analysis)</li>

Merchant Account Management Experience Manager

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">As a Merchant Account Management Experience Senior Manager, you’ll lead efforts to improve how merchants manage their accounts on GoBiz. Working closely with sales, product, and support teams, you’ll ensure smooth processes, resolve issues, and enhance merchant satisfaction. This role requires a strategic mindset, analytical skills, and strong collaboration to drive continuous improvements in merchant experience.</span></div>

About The Role
As a Merchant Account Management Experience Senior Manager, you’ll lead efforts to improve how merchants manage their accounts on GoBiz. Working closely with sales, product, and support teams, you’ll ensure smooth processes, resolve issues, and enhance merchant satisfaction. This role requires a strategic mindset, analytical skills, and strong collaboration to drive continuous improvements in merchant experience.


<li>Enhance the merchant experience in managing their GoBiz accounts, ensuring smooth processes for ownership changes, bank details, employee management, and more.</li><li>Improve merchant education and user experience to ensure they can efficiently manage their entities, outlets, and employees on GoBiz.</li><li>Streamline merchant processes while ensuring compliance with government and legal regulations.</li><li>&nbsp;Drive process and product improvements to increase merchant satisfaction and retention.</li><li>&nbsp;Manage feature/product implementation and rollouts.</li><li>Provide data-driven insights to product and marketing teams on merchant issues and sentiment.</li><li>Collaborate with product, marketing, and sales to align strategies and execute improvements based on data analysis</li><li>Initiate and lead effort to fix issues and build/improve process &amp; product required to increase merchants’ satisfaction to GoBiz and Gojek and improve merchants’ stickiness</li><li>Provide regular and ad-hoc impact reports and analyses to leadership team</li>

<li>6+ years of experience in strategy, project management, or consulting, with strong analytical, business acumen and problem-solving skills</li><li>Strong analytical skills to develop frameworks and set priorities</li><li>SQL skills preferred but not required</li><li>Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights</li><li>Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)&nbsp;</li><li>Solid track record of stakeholder management</li>

Merchant Account Management Experience Senior Manager

<div><b style="font-size: 16px;">About the Role:</b></div><div><br></div><div><span style="font-size: 16px;">Join our team and make a real impact! As the Merchant In-App Experience Manager, you will play a pivotal role in driving positive merchant experience in our platform and environment. You will collaborate very closely with the SMB Region &amp; Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products &amp; features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.</span></div>

About the Role:

Join our team and make a real impact! As the Merchant In-App Experience Manager, you will play a pivotal role in driving positive merchant experience in our platform and environment. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.


<li>Create a delightful experience for merchants when using the merchant app (GoBiz)</li><li>Create analysis on our platform capabilities VS competitors' and assessment whether the capabilities that we provide are addressing merchants’ business needs</li><li>Whenever required, support merchants to do integration between their Point of Sale system and GoBiz to improve their operations within the outlets in managing GoFood orders; and handle the technical troubleshooting</li><li>Build dashboard to see correlation and/or causation between Merchant Quality Score and merchants' operational metrics, and make regular analysis in order to refine the scoring criteria &amp; implementation plans</li><li>Execute efforts to fix issues and build/improve process &amp; product required to increase merchants’ satisfaction to GoBiz and improve merchants’ stickiness</li><li>Support manager on feature/product implementation and rollouts</li><li>Give insights to product &amp; marketing team on merchants’ issues/sentiment on their experiences with GoBiz</li><li>Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively</li><li>Provide regular and ad-hoc impact reports and analyses to leadership</li><div><br></div>

<li>Minimum 4 years of relevant working experience in strategy, project management, management consulting, or other related roles that require strong analytical skills, problem-solving, and business acumen</li><li>A structured and analytical thinking process to develop framework, project charters, and prioritization</li><li>Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights</li><li>Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)&nbsp;</li><li>Solid track record of stakeholder management</li><li>Proficiency in SQL/query is mandatory</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><br></div><div>Join our team and make a real impact! As the Merchant Issue Resolution Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience when merchants are trying to get resolution for their issues with our platform or with our functions (i.e: Merchant Care Unit). You will collaborate very closely with the SMB Region &amp; Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products &amp; features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.</div>

About The Role

Join our team and make a real impact! As the Merchant Issue Resolution Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience when merchants are trying to get resolution for their issues with our platform or with our functions (i.e: Merchant Care Unit). You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.


<li>Create a delightful experience for merchants when they try to get help and/or resolution for their issues with GoFood, GoBiz, or Gojek</li><li>Ensure that merchants have full transparency and clarity when escalating an issue through GoBiz or Merchant Care Unit on how to get help, what to expect from the process, what will the SLA be to get resolution, and that merchants actually get resolution</li><li>Ensure merchants’ issue resolution in Gojek exceeds their experiences on the same with competitors’ platforms in terms of easiness and time spent to get resolution</li><li>Together with the Merchant Care Unit, problem solve the top 10 issues coming from merchants and continuously decrease the number of tickets through improvements on processes and products</li><li>Initiate and lead effort to fix issues and build/improve process &amp; product required to increase merchants’ satisfaction to GoBiz and Gojek; and improve merchants’ conversion &amp; stickiness to GoBiz</li><li>Build and continuously improve Merchant Satisfaction (MSAT) score as the quantifiable metric to measure merchants’ satisfaction with GoBiz and Gojek’s services to merchants</li><li>Manage feature/product implementation and rollouts</li><li>Give insights to product &amp; marketing team on merchants’ issues/sentiment on their experiences with GoBiz or with Gojek</li><li>Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively</li><li>Provide regular and ad-hoc impact reports and analyses to leadership team</li>

Merchant Issue Resolution Experience Manager

<div><b>About the Role</b></div><div><br></div><div>The Merchant Marketing Manager Analytics will play a crucial role in driving data-driven marketing strategies to support GoFood’s growth. This role is responsible for developing and managing analytics dashboards, providing actionable insights, and optimizing marketing performance. The ideal candidate will analyze merchant behavior, campaign effectiveness, and cost efficiency to enhance marketing decision-making.</div><div><br></div><div>A key focus of this role is to optimize WhatsApp and Telesales motions, ensuring cost-effective strategies for converting unmanaged merchants into active participants in promotions and ads. By leveraging data-driven segmentation, predictive modeling, and ROI tracking, the role will help refine business strategies, improve conversion rates, and maximize marketing spend efficiency.</div><div><br></div><div>Collaboration is essential, as this role will work closely with marketing, product, and business teams to align analytics strategies with overall company objectives. This role will also stay ahead of industry trends, continuously enhancing analytics capabilities to drive long-term business growth. This position is ideal for a highly analytical, results-oriented professional with a passion for turning complex data into strategic insights.</div><div><br></div>

About the Role

The Merchant Marketing Manager Analytics will play a crucial role in driving data-driven marketing strategies to support GoFood’s growth. This role is responsible for developing and managing analytics dashboards, providing actionable insights, and optimizing marketing performance. The ideal candidate will analyze merchant behavior, campaign effectiveness, and cost efficiency to enhance marketing decision-making.

A key focus of this role is to optimize WhatsApp and Telesales motions, ensuring cost-effective strategies for converting unmanaged merchants into active participants in promotions and ads. By leveraging data-driven segmentation, predictive modeling, and ROI tracking, the role will help refine business strategies, improve conversion rates, and maximize marketing spend efficiency.

Collaboration is essential, as this role will work closely with marketing, product, and business teams to align analytics strategies with overall company objectives. This role will also stay ahead of industry trends, continuously enhancing analytics capabilities to drive long-term business growth. This position is ideal for a highly analytical, results-oriented professional with a passion for turning complex data into strategic insights.



<li>Build and manage marketing analytics frameworks – Develop dashboards and reports to track key marketing OKRs.</li><li>Analyze campaign performance and merchant behavior – Provide insights to optimize marketing strategies and drive growth.</li><li>Develop predictive models and A/B testing – Improve forecasting, attribution, and marketing spend efficiency on Whatsapp or Telesales</li><li>Identify cost-saving opportunities – Provide insights on reducing acquisition costs while maximizing merchant participation in promos and ads</li><li>Enhance targeting and segmentation – Use data-driven insights to refine merchant segmentation for better conversion and cost efficiency</li><li>Develop strategic recommendations – Provide data-backed strategies to improve messaging, timing, and resource allocation for merchant activation campaigns</li>

<li>Bachelor’s or Master’s degree in Data Science, Statistics, Business Analytics, Marketing, or a related field.</li><li>3+ years of experience in analytics, marketing intelligence, or data-driven decision-making roles, preferably in tech, e-commerce, or FMCG.</li><li>Expertise in data analytics and visualization tools such as SQL, Python, R, Tableau, Google Data Studio, or similar platforms.</li><li>Strong statistical and predictive modeling skills, including experience with A/B testing, forecasting, and attribution analysis.</li><li>Proven ability to translate complex data into actionable insights and communicate findings effectively to both technical and non-technical stakeholders.</li><li>Experience in marketing performance analysis, merchant segmentation, and ROI optimization.</li><li>Ability to work cross-functionally with marketing, product, and business teams to align data-driven strategies with company objectives.</li><li>Strong problem-solving and critical thinking skills, with a proactive approach to improving analytics capabilities.</li><li>Comfortable working in a fast-paced environment, with the ability to manage multiple priorities and drive data-driven decision-making.</li><li>Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights</li><li>Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)</li>

<div><b>About the role:</b></div><div>As Merchant Marketing CRM Sr. Associate, you’ll take the part in managing the CRM of the merchant marketing GoFood team. You will supervise the execution of campaigns/journey implementation for GoFood Merchants. Working closely with the Growth merchant marketing Team, Product Team, Merchant Branding &amp; Acquisition team, and Analytics team,&nbsp; you will manage end-to-end CRM campaign execution, including planning, segmentation, automation, and experiment initiatives. You will directly impact the incremental growth of GoFood merchants in the Indonesian market through scalable, personalized, relevant, and contextual communication and increase the engagement and retention of our users.</div>

About the role:
As Merchant Marketing CRM Sr. Associate, you’ll take the part in managing the CRM of the merchant marketing GoFood team. You will supervise the execution of campaigns/journey implementation for GoFood Merchants. Working closely with the Growth merchant marketing Team, Product Team, Merchant Branding & Acquisition team, and Analytics team,  you will manage end-to-end CRM campaign execution, including planning, segmentation, automation, and experiment initiatives. You will directly impact the incremental growth of GoFood merchants in the Indonesian market through scalable, personalized, relevant, and contextual communication and increase the engagement and retention of our users.


<li>Oversee the execution of multi-channel (Push Notification, Pop-up, Inbox, WhatsApp, Email) campaigns, ensuring alignment with brand objectives and user insights</li><li>Implement journey / automation campaigns via inApp (Push Notification, Pop-up,Inbox,) and OutApp channels (e.g., Email)</li><li>Handle CRM of special projects related to GoFood Merchants</li><li>Develop communication templates for consistency and effectiveness by branding guidelines and best practices</li><li>Analyse campaign performance and use data and insights to identify and implement opportunities for increasing engagement and conversion rates at all stages of the merchant’s lifecycle journey</li><li>Responsible for campaign calendar management and A/B tests roadmap to improve users engagement</li><li>Collaborate with cross-functional teams (Growth, Branding, Product, Community and Special Project) to drive successful CRM channel execution to support GoFood business target&nbsp;</li><li>Conduct competitive CRM analysis to strategize actionable plans and recommend improvements together with the manager</li><li>Update on industry &amp; trends to identify new opportunities and growth</li>

<li>A BS/MS in Computer Science, Business, Marketing, Communication or equivalent experience</li><li>At least 3+ years of CRM marketing experience, preferably within the online mobile app, e-commerce, quick commerce, e-grocery,&nbsp; telecommunications, or other relevant service industry</li><li>Proficiency in launching CRM campaign/customer journey implementation and experimentation through advanced CRM tools (e.g. Hubspot, Clevertap, SalesForce)</li><li>Good knowledge of HTML/CSS and SQL will be a plus</li><li>Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions (e.g. Strong knowledge of conducting experimentation and A/B testing)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Excellent written &amp; verbal communication in English at the business level with strong presentation skills in order to represent the Marketing team in functional meetings</li><li>Deep understanding of the OFD industry &amp; B2B Business, including merchants behavior, market trends, and competitive landscape.</li><li>Experience in budget management, with a focus on maximizing ROI.</li><li>Ability to thrive in a fast-paced, dynamic environment with shifting priorities and demands.</li>

Merchant Marketing CRM & Special Projects Senior Associate

<div><b style="font-size: 16px;">About the Role:</b></div><div><br></div><div><span style="font-size: 16px;">Join our team and make a real impact! As the Merchant Onboarding Experience Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region &amp; Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products &amp; features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.</span></div>

About the Role:

Join our team and make a real impact! As the Merchant Onboarding Experience Manager, you will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.


<li>Create a delightful experience for merchants when onboarding their restaurant or their new outlet through the merchant app (GoBiz) and when dealing with Gojek to resolve their onboarding issues; surpassing merchants’ experiences when doing the same in competitors’ platforms</li><li>Ensure that the requirement to get merchants to be onboarded to GoFood are as simple as possible while complying with any relevant government and legal regulations</li><li>Ensure that the process to get onboarded in the app is easily understood and easy to get through, making merchants’ restaurants to show in GoFood as soon as possible</li><li>Do in-depth analysis to fix issues and build/improve process &amp; product required to improve merchants’ satisfaction to the onboarding process; improve merchants’ conversion rate to be onboarded and improve overall merchant onboarding time</li><li>Support Merchant Onboarding Experience Sr. Manager in managing feature/product implementation and rollouts</li><li>Create and present analysis to product &amp; marketing team on merchants’ issues/sentiment on their experiences with the onboarding process</li><li>Collaborate cross-functionally with product, marketing, sales, and other stakeholders to align strategies derived from data-driven analysis and execute plans effectively</li><li>Provide regular and ad-hoc impact reports and analyses to manager</li>

<li>Minimum 4 years of relevant working experience in strategy, analytics, project management, management consulting or other related roles that require strong analytical skills, problem-solving, and business acumen</li><li>A structured and analytical thinking process to create business analysis, framework, and project charters</li><li>Strong business sense and ability to articulate complex analysis results to a wide range of audiences and translate the results to actionable business insights</li><li>Have good presentation skills - esp. the ability to present during problem solving session with other stakeholders (working-level or leadership)&nbsp;</li><li>Proficiency in SQL/query is preferred. Candidate will be required to learn on the job if they come with no proficiency</li>

<div><b style="font-size: 18px;">About The Role</b></div><div><span style="font-size: 16px;">Join our team and make a real impact! As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region &amp; Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products &amp; features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.</span></div>

About The Role
Join our team and make a real impact! As the Merchant Onboarding Experience Senior Manager, you and your team will play a pivotal role in driving positive merchant experience in the onboarding process to our platform. You will collaborate very closely with the SMB Region & Enterprise sales team to get their feedback as the merchants’ guardians, and with the product team who will build products & features based on your inputs. Merchant Care Unit and Sales Excellence will be your companions during this ride. You will have ample opportunity to flex and hone in on your business strategy, multi-tasking, analytical, and time-management skills - catering to the day-to-day needs and issues of our beloved merchants, and ensuring they get the experience they deserve.


Merchant Onboarding Experience Senior Manager

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